At a Glance
- Tasks: Support voice and data services, resolving technical issues and ensuring customer connectivity.
- Company: Join JT, a leading telecoms provider committed to innovation and inclusivity.
- Benefits: Enjoy 24 days holiday, health insurance, and flexible hybrid working options.
- Other info: Opportunity for personal growth and professional development in a dynamic environment.
- Why this job: Gain hands-on experience in telecoms while making a real impact on network performance.
- Qualifications: Knowledge of telecom networks and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
This opportunity stepping into a Voice and Data Technician role within the Engineering team, supporting a period of absence while playing a key part in keeping our networks running smoothly on a 6 month fixed-term contract. You will deliver ongoing technical support for voice and data services across Consumer, Enterprise and International customers, contributing to telco grade solutions that sit at the heart of our business.
In this role, you will manage and resolve Voice related cases and incidents linked to both planned and remedial activities, ensuring service levels are met and customers remain connected. The work will stretch your technical capability, strengthen your problem‑solving skills and build confidence as you handle real world network challenges with visible impact. Beyond the technical experience, this role offers personal and professional growth. You will be trusted to support our strategic goal of excellent network performance and customer service, gaining credibility, resilience and a strong sense of achievement. It is a valuable opportunity to grow your skills, broaden your experience and take a meaningful step forward in your career.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.
Key Responsibilities- Deliver Tier 2 remote and onsite Field engineering support, including provision, testing, maintenance and fault resolution across voice and data services.
- Support one or more technology areas, including IP/MPLS networks, fixed and mobile voice, SRE platforms, Enterprise and Consumer solutions, or International services (IoT, Messaging, FPS).
- Take ownership of network Cases and Incidents, prioritising work to meet agreed SLAs and OLAs.
- Manage incidents end to end, providing clear communication, updates, escalation and resolution.
- Act as a technical escalation point, contributing expertise to Major Incidents impacting customers.
- Provide guidance, mentoring and support to Tier 1, Service Desk, NOC and front office teams.
- Analyse networks and solutions to recommend improvements, fixes and service enhancements.
- De‑escalate issues where appropriate, returning cases to Tier 0 or Tier 1 with clear outcomes.
- Work collaboratively with internal teams and external partners to resolve technical issues.
- Support continual service improvement and proactive maintenance, helping prevent issues before they impact customers.
- Take part within our Enterprise Engineering retainer scheme.
- Broad knowledge of telecoms network solutions (e.g. IP, FMC, RAN) with the ability to build deeper expertise.
- Good understanding of JT’s network technologies and service portfolio.
- Good understanding in Voice technologies supported and productised by JT.
- Strong analytical, problem‑solving and process‑driven mindset.
- Ability to work independently and as part of a group.
- Clear, confident communication skills with the ability to engage both technical and non‑technical stakeholders.
- Experience producing clear technical documentation, training and project support materials.
- Willingness and ability to support company accreditations with key suppliers.
- Valid UK or Channel Islands driving licence is a must.
- 24 days holiday.
- Out of hours allowance.
- Health & Dental Insurance.
- Pension Scheme.
- Bonus Scheme.
- Fully discounted staff services or cash allowance in lieu.
- Professional Development.
- Recharge Days.
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
Voice & Data Technician FTC employer: JT Global Enterprise
JT is an exceptional employer, offering a dynamic work environment in St Helier, Jersey, where you can thrive as a Voice & Data Technician. With a strong commitment to personal and professional growth, employees benefit from a supportive culture that prioritises flexibility, well-being, and continuous development. Enjoy competitive benefits, including health insurance, a pension scheme, and opportunities for hybrid working, all while contributing to innovative telecom solutions that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Voice & Data Technician FTC
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their voice and data services, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your problem-solving abilities with real-world examples.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each application, showing genuine enthusiasm for the role and the company.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your interest in the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Voice & Data Technician FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Voice & Data Technician role. Highlight your relevant experience with telecoms networks and voice technologies, as this will show us you’re a great fit for the position.
Show Off Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and resolve issues effectively!
Keep It Clear and Concise:When writing your application, aim for clarity. Use straightforward language and avoid jargon unless it’s relevant. This helps us understand your experience and skills without getting lost in technical terms.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JT Global Enterprise
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of telecoms network solutions, especially IP and voice technologies. Be ready to discuss how these technologies work and how you've used them in past roles. This will show that you're not just familiar with the concepts but can apply them practically.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you managed incidents or improved processes. This will highlight your analytical mindset and ability to handle real-world challenges, which is crucial for this role.
✨Communicate Clearly and Confidently
Since you'll be engaging with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you articulate your thoughts well. This will demonstrate your ability to bridge the gap between different teams.
✨Show Enthusiasm for Continuous Improvement
Express your willingness to learn and grow within the role. Talk about any relevant training or certifications you've pursued and how you plan to contribute to continual service improvement. This will align with the company's commitment to personal and professional growth.
