Sales Enablement Coordinator

Application Deadline: 17 July 2026

Department: Commercial

Employment Type: Permanent

Location: St Peter Port, Guernsey

Description

We are looking for a proactive and detail‑oriented Sales Enablement Coordinator to play a key role in supporting our Enterprise Sales function. This is a varied and collaborative position where you will work closely with Account Managers, customers and internal teams to ensure sales opportunities progress smoothly from initial enquiry through to successful delivery and ongoing management.

In this role, you will be at the heart of the customer journey, coordinating sales processes, managing contracts and renewals and supporting the delivery of complex business solutions. You’ll help ensure customers receive a seamless, high‑quality experience while enabling the Sales team to focus on building strong relationships and driving revenue growth.

This is an excellent opportunity for someone who enjoys working in a dynamic environment and takes pride in accuracy, organisation and customer service. You’ll gain exposure to customers and solutions, develop your commercial awareness and be part of a collaborative team that values initiative, teamwork and continuous improvement.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact hrinbox@jtglobal.com.

Key Responsibilities

• Provide proactive support to the Sales team, assisting with quotations, contract administration, sales coordination and opportunity progression activities.
• Coordinate end-to-end sales processes, including order management, contract administration, renewals and service changes whilst maintaining accurate and up-to-date customer and sales records.
• Maintain accurate customer, opportunity and sales data within CRM and business systems, supporting effective pipeline visibility and reporting.
• Manage the administration and coordination of customer installation and service delivery tasks, working with internal teams, suppliers and partners to ensure delivery is on time and billing is completed as scheduled.
• Support Account Managers with the administration and coordination of renewals, contract changes, support agreements and customer documentation.
• Provide first‑line support to enterprise business customers, triaging issues and coordinating resolution through appropriate internal teams.
• Produce accurate management information (MI), assist with sales reporting, CRM updates and pipeline reporting.
• Contribute to the achievement of team KPIs, service objectives and customer satisfaction measures.
• Support Account Managers by providing relevant customer insights, renewal information and service usage data to support customer retention and account planning activities.
• Identify opportunities to improve sales administration processes, customer experience and operational efficiency.

Skills, Knowledge and Expertise

• Proven experience in a sales support, customer service, account coordination, or project coordination role
• Strong understanding of sales processes and customer lifecycle management
• Experience supporting Account Managers or sales teams in a corporate or B2B environment
• Good commercial awareness and understanding of business customer requirements
• Excellent communication skills, both written and verbal, with the ability to engage confidently with business customers and stakeholders
• Strong listening and interpersonal skills to understand and interpret customer requirements
• High level of numeracy and analytical capability, with attention to detail
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Ability to work effectively in a fast‑paced environment
• Collaborative team player with a proactive and solution‑focused approach
• Experience using CRM systems and Microsoft 365 applications
• Knowledge of JT’s business product portfolio

Benefits

• 24 days holiday
• Health & Dental Insurance
• Pension Scheme
• Bonus Scheme
• Fully discounted staff services or cash allowance in lieu
• Professional Development
• Recharge Days