Customer Experience Representative
Application Deadline: 23 September 2026
Department: Call Centre
Employment Type: Permanent
Location: Jersey
Description
Join our vibrant team in Jersey as a Customer Experience Representative within our Talk team!
You’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we’re committed to helping you achieve your career goals.
If you’re a tech-savvy, dynamic, and customer-focused individual ready for an exciting new challenge, we want to hear from you!
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.
Key Responsibilities
- Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
- Co-ordinate and administer all new orders and faults
- Monitor progress and offer customers up to date information
- Establish and maintain knowledge and technical expertise on Company products and services
- Receive and deal effectively with customer feedback
Skills, Knowledge and Expertise
- Previous experience in a customer service environment
- Comfortable operating a number of applications/computer systems at the same time
- Ownership of problems / customer issues and responsibility for outcomes
- Attention to detail with accurate recording of information
- Confidently engage with people and build positive working relationships
- Excellent communication skills
Benefits
- 24 days holiday
- Health & Dental Insurance
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services or cash allowance in lieu
- Professional Development
- Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
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Customer Experience Representative employer: JT Global Enterprise
JT is an exceptional employer that champions innovation and transformation within the telecommunications sector, offering a unique opportunity for leaders to drive meaningful change from the comfort of their own homes or co-working spaces in St Helier, Jersey. With a strong commitment to employee growth, a diverse and inclusive culture, and a comprehensive benefits package including health insurance, professional development, and recharge days, JT empowers its employees to excel while maintaining a healthy work-life balance. Join a forward-thinking team dedicated to operational excellence and sustainable growth, where your contributions will have a lasting impact.
