What you’ll do:<\/b><\/span>
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Amazon & Marketplaces<\/b><\/span>
<\/p><\/span>- Report on key metrics (sales, spend, rankings, ACOS/ROAS) using our tools and processes.
<\/li> - Update and optimise product listings (titles, A+ content, keywords, imagery).
<\/li> - Assist with new product launches and spotting opportunities for future products.
<\/li> - Manage the launch of EU marketplace expansion.
<\/li> - Manage orders and product setup on Tesco and B&Q marketplaces.
<\/li><\/ul><\/span>TikTok Shop<\/b><\/span>
<\/p><\/span>- Coordinate with live presenters and agencies to ensure schedules run smoothly.
<\/li> - Work with our content creator to post organic TikTok content daily.
<\/li> - Ensure our account and listings follow TikTok’s T&Cs.
<\/li> - Help build out the TikTok affiliate programme: onboard, organise, and support creators.
<\/li><\/ul><\/span>D2C Shopify<\/b><\/span>
<\/p><\/span>- Keep product listings up to date (titles, pricing, images, descriptions).
<\/li> - Check the site regularly for errors or broken links, flag issues to the team.
<\/li> - Manage promotions (discount codes, bundles, seasonal offers).
<\/li> - Monitor key metrics in Shopify (conversion rate, AOV, refunds/returns) and share insights.
<\/li> - Liaise with 3PL to make sure D2C orders are dispatched on time and customer experience is smooth.
<\/li><\/ul><\/span>Inventory & Supply Chain Management<\/b><\/span>
<\/p><\/span>- Monitor stock levels at our 3PL and Amazon to prevent stockouts.
<\/li> - Forecast demand and raise purchase orders with suppliers.
<\/li> - Liaise with suppliers on lead times, orders, and pricing.
<\/li><\/ul><\/span>Customer Service & Email<\/b><\/span>
<\/p><\/span>- Handle light customer service on email and marketplaces.
<\/li> - Respond to comments on our Meta ads.
<\/li> - Send a weekly campaign email to our customer list and ensure our current flows run smoothly in Klaviyo.
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What we’re looking for<\/b><\/span>
<\/p><\/span>- 2+ years’ experience in eCommerce (marketplaces, DTC, or similar).
<\/li> - Strong organisational skills and attention to detail.
<\/li> - Proficient with data analysis in Excel/Sheets.
<\/li> - Comfortable juggling multiple projects and staying on top of deadlines.
<\/li> - Confident communicator, both written and verbal.
<\/li> - Marketplace or Amazon experience is a bonus, but not required. We’ll teach you our processes.
<\/li> - Hungry and passionate about building the brand.
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