Key Responsibilities<\/h1>1. Team Leadership & Office Management<\/h2>Manage and support two estimating teams:<\/p>Supply Only Estimating Office<\/b><\/p>Handles smaller value jobs with fast turnaround.<\/p><\/li><\/ul>Contracts Estimating Office<\/b><\/p>Manages higher value projects where products are supplied and installed.<\/p><\/li>Longer project cycles and more technical requirements.<\/p><\/li><\/ul>Responsibilities include:<\/p>Line management of estimating teams.<\/p><\/li>Conduct regular 1 -to -1 meetings and annual performance appraisals<\/b>.<\/p><\/li>Monitor individual and team performance against targets.<\/p><\/li>Provide coaching, development and training opportunities.<\/p><\/li>Recruit and build the team in line with HR policies.<\/p><\/li>Ensure team members have the tools and support required to focus on revenue -generating work.<\/p><\/li>Address under -performance where necessary through structured support and clear expectations.<\/p><\/li>Maintain a positive, collaborative team culture.<\/p><\/li><\/ul>2. Operational Support<\/h2>Ensure the office operates efficiently so estimating teams can work effectively.<\/p>Responsibilities include:<\/p>Acting as the central contact for office operational needs<\/b>, including IT coordination.<\/p><\/li>Liaising with external IT providers to resolve issues (e.g. internet outages, hardware needs).<\/p><\/li>Ensuring office equipment and systems are maintained.<\/p><\/li>Overseeing general office organisation and functionality.<\/p><\/li>Supporting operational improvements that enhance productivity.<\/p><\/li>Maintaining a professional office environment, including reception and shared spaces.<\/p><\/li>Identifying and implementing process improvements where beneficial.<\/p><\/li><\/ul>3. Environmental, Sustainability & GDPR<\/h2>Maintain and develop company policies and compliance standards.<\/p>Responsibilities include:<\/p>Reviewing and updating environmental and sustainability policies<\/b>.<\/p><\/li>Working with managers annually to identify areas for improvement.<\/p><\/li>Ensuring the company maintains strong standards for client compliance requirements<\/b>.<\/p><\/li>Managing and completing Pre -Qualification Questionnaires (PQQs)<\/b> for clients.<\/p><\/li>Ensuring GDPR policies remain up to date and are followed across the office.<\/p><\/li>Supporting the business in maintaining strong governance and best practice standards.<\/p><\/li><\/ul>4. Compliance & Best Practice<\/h2>Work closely with internal and external support to ensure compliance across the business.<\/p>Responsibilities include:<\/p>Collaborating with the HR & Health & Safety Manager<\/b> on legal and compliance matters.<\/p><\/li>Ensuring appropriate HR, H&S and environmental standards are maintained.<\/p><\/li>Supporting the business in meeting requirements of high -profile clients.<\/p><\/li>Promoting a culture of continuous improvement and professional standards.<\/p><\/li><\/ul>Support Structure<\/h1>The role is supported by:<\/p>Internal HR & Health & Safety Manager<\/b><\/p><\/li>External legal advisors<\/b><\/p><\/li>Experienced technical team members<\/b><\/p><\/li>Key Account Manager<\/b> with product and customer expertise<\/p><\/li>Senior leadership support for operational guidance<\/p><\/li><\/ul>The Office Operations Manager is not expected to be technically specialised but should be capable of developing sufficient understanding to effectively support and manage the team.<\/p>Skills & Experience<\/h1>Essential<\/h3>Experience managing teams or office operations<\/p><\/li>Strong people management and leadership skills<\/p><\/li>Ability to organise, prioritise and manage multiple responsibilities<\/p><\/li>Good problem -solving and operational thinking<\/p><\/li>Strong communication and interpersonal skills<\/p><\/li>Ability to balance supportive leadership with accountability for performance<\/p><\/li><\/ul>Desirable<\/h3>Experience working with estimating, construction, manufacturing or project -based teams<\/p><\/li>Knowledge of compliance processes such as PQQs<\/p><\/li>Familiarity with GDPR and environmental/sustainability policies<\/p><\/li>Experience improving operational processes or office systems<\/p><\/li><\/ul>Personal Attributes<\/h1>Supportive and people -focused leadership style<\/p><\/li>Proactive and solution -orientated<\/p><\/li>Comfortable taking ownership and initiative<\/p><\/li>Organised and detail -oriented<\/p><\/li>Able to balance operational oversight with strategic improvement<\/p><\/li><\/ul>Key Objective<\/h1>To create a well -run, collaborative and high -performing office environment<\/b> where estimating teams are supported to focus on generating revenue while maintaining strong operational, environmental and compliance standards.<\/p><\/div><\/span>
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J&T Business Consulting Recruitment Team
