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- Tasks: Manage calls, liaise with teams, and handle customer queries at our Distribution Centre.
- Company: Join a family-run Builders' Merchant with over 160 years of experience.
- Benefits: Enjoy competitive salary, additional leave, employee discounts, and a company pension.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Strong organisational skills and excellent communication are key.
- Other info: Dynamic work environment with opportunities for career advancement.
Career Opportunity: Operations Administrator - Distribution Centre, Northallerton
Hours: 42.5 Hours Per Week (Monday to Friday) / Salary: Competitive
Closing Date: 2nd October 2025
Who we are: We are a growing family-run independent Builders' and Plumbers' Merchant with over 160 years' experience in the supply of building materials to local tradespeople, businesses, and DIY customers across our network of 37 branches in the north of England and online. Our success is down to our exceptional people and family values, providing our customers with a 5-star service and expert advice. As one of the "1000 UK companies to inspire" for 2 years, we are committed to investing in our employees. We'll support you in your training and development throughout your career with us.
The Role: We have an excellent opportunity for an enthusiastic and dynamic Operations Administrator to take on responsibility for the following tasks at our Distribution Centre in Northallerton:
- Answer all phone calls.
- Book in all third-party visitors including contractors and suppliers.
- Liaise with our Customer Services team to answer all customer and supplier queries including cancellations, dispatch queries and returns.
- Answer invoice and credit queries from HO.
- Create labels.
- Process daily returns including supplier returns.
- Check late dispatches Amazon & eBay.
- Check PO and email suppliers with queries.
- Order stationery.
- End of Day Dispatch.
- Any other ad hoc duties as required.
Key Skills: The ideal candidate will be able to demonstrate:
- Strong organisational and follow up skills, with the ability to work on own initiative.
- Excellent communication skills.
- Fully focused on delivering excellent customer service both internally and externally.
- Self-motivated, highly adaptable, excellent time management skills and be able to work towards tight deadlines.
To apply: If you are interested in applying, please send your CV with a Cover Letter explaining why you feel you would be suitable for the role via Indeed. JT Atkinson & Sons is an Equal Opportunities Employer.
Job Types: Full-time, Permanent
Benefits: Additional leave, Company events, Company pension, Cycle to work scheme, Employee discount, Enhanced maternity leave, Enhanced paternity leave, Life insurance, On-site parking, Profit sharing, Sick pay.
Experience: Administration: 2 years (preferred)
Work Location: In person
Application deadline: 02/10/2025
Operations Administrator employer: JT Atkinson & Sons Ltd.
Contact Detail:
JT Atkinson & Sons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they pride themselves on family values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Operations Administrator, you'll need to liaise with various teams and customers. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or tight deadlines. This will demonstrate that you can thrive in a busy environment like their Distribution Centre.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight your organisational skills and any relevant experience in administration or customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're the perfect fit for the role and how your values align with ours. We love seeing enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role involves liaising with various teams and customers, make sure to demonstrate your excellent communication skills in your application. We’re looking for someone who can connect with people effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at JT Atkinson & Sons Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, history, and what makes them unique in the builders' and plumbers' merchant industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As an Operations Administrator, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed tasks or projects. Be ready to discuss how you prioritise your workload and handle tight deadlines, as this will resonate well with the interviewers.
✨Demonstrate Excellent Communication
Communication is crucial for this role. Practice articulating your thoughts clearly and concisely. You might be asked about how you handle customer queries or liaise with different teams, so think of specific instances where your communication skills made a difference.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
