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- Tasks: Lead a dynamic team to create unforgettable guest experiences at a major holiday resort.
- Company: Join one of the UK's most iconic family holiday destinations, known for its vibrant atmosphere.
- Benefits: Enjoy a competitive salary, up to 25% bonus, and accommodation for easy relocation.
- Why this job: Be part of a guest-obsessed culture and make lasting memories for families.
- Qualifications: Experience in high-volume, guest-focused environments is essential; leadership skills are a must.
- Other info: Immediate interviews available; apply now to step into a rewarding leadership role!
The predicted salary is between 46200 - 57800 £ per year.
Deputy General Manager – Guest Obsessed Leader | £55,000–£65,000 + 25% Bonus + accommodation
Location: Major UK Holiday Destination | Permanent | Full-Time
Are you an exceptional leader with a passion for creating unforgettable guest experiences? Do you thrive in dynamic, fast-paced, multi-revenue stream environments? We’re working exclusively with one of the UK’s most iconic family holiday destinations to find a Deputy General Manager who is ready to take their next big step.
About the Role
This is not your average Deputy GM role. You’ll be second-in-command at a truly unique, high-footfall, high-profile resort operation, spanning accommodation, leisure, retail, F&B, and activities. You’ll lead from the front, inspiring large cross-functional teams and consistently delivering excellence across the guest journey. You’ll be the driving force behind operational efficiency, service innovation, and people leadership, ensuring every family leaves with lifelong memories.
What You’ll Do
- Support the General Manager in overseeing day-to-day operations across a large-scale, complex resort
- Lead a guest-obsessed culture, ensuring every touchpoint exceeds expectations
- Motivate and manage large teams across departments including hospitality, retail, activities, and leisure
- Drive commercial performance and ensure key KPIs (NPS, revenue, EBITDA, labour control) are consistently met
- Champion safety, compliance, and sustainability standards across the site
What You’ll Bring
- Experience as a General Manager, Deputy GM, or Area Manager in a high-volume, guest-focused environment (holiday parks, large-scale leisure, retail, or resort operations)
- Proven multi-site or multi-departmental leadership
- Natural charisma and energy, someone who leads by example and thrives on seeing teams succeed
- Strong commercial acumen and operational insight
- A deep understanding of what exceptional guest experience really means—and how to deliver it
What’s On Offer
- Salary: £55,000 – £65,000 depending on experience
- Bonus: Up to 25% performance-related
- Excellent benefits package and pathway to future GM opportunities
- Accommodation available for a smooth relocation
Ready to step into one of the biggest and most rewarding leadership roles in UK leisure? Apply today or reach out for a confidential discussion. Interviews are available immediately. Due to the high volume of applications, we regret that only those candidates meeting the above criteria will be contacted.
Deputy Holiday Park Manager employer: JSW Recruitment
Contact Detail:
JSW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Holiday Park Manager
✨Tip Number 1
Familiarise yourself with the specific holiday park's values and guest experience philosophy. Understanding their unique approach will help you align your leadership style with their expectations during any discussions.
✨Tip Number 2
Network with current or former employees of the holiday park. They can provide valuable insights into the company culture and operational challenges, which can be beneficial in interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, especially those that highlight your ability to lead large teams and enhance guest satisfaction. Use specific examples that demonstrate your impact on operational efficiency.
✨Tip Number 4
Stay updated on industry trends related to guest experience and operational excellence in leisure and hospitality. Being knowledgeable about current best practices will show your commitment to continuous improvement.
We think you need these skills to ace Deputy Holiday Park Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest-focused environments, particularly in leadership roles. Emphasise your achievements in operational efficiency and team management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating unforgettable guest experiences. Use specific examples from your past roles to demonstrate how you have led teams and driven commercial performance.
Highlight Key Skills: In your application, focus on key skills such as commercial acumen, operational insight, and your ability to motivate large teams. These are crucial for the Deputy Holiday Park Manager role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a leadership position.
How to prepare for a job interview at JSW Recruitment
✨Showcase Your Leadership Skills
As a Deputy Holiday Park Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on motivating staff and driving performance.
✨Understand Guest Experience
This role is all about creating unforgettable guest experiences. Be ready to discuss what exceptional guest service means to you and provide specific examples of how you've enhanced guest satisfaction in previous roles.
✨Familiarise Yourself with KPIs
The position requires a strong grasp of key performance indicators like NPS and revenue. Brush up on these metrics and be prepared to discuss how you've met or exceeded them in your past roles.
✨Demonstrate Commercial Acumen
Show that you understand the business side of operations. Be ready to talk about how you've driven commercial performance in previous positions and how you plan to do the same in this role.
