At a Glance
- Tasks: Enhance operational processes, reduce risks, and drive continuous improvement initiatives.
- Company: Dynamic firm in London focused on operational resilience and risk management.
- Benefits: Competitive salary up to £80k, bonus, and flexible remote work options.
- Other info: Opportunity for professional growth and to influence key operational strategies.
- Why this job: Make a real impact by improving processes and ensuring reliable service delivery.
- Qualifications: Degree in Finance, Business, or Risk Management; experience in operational risk and process improvement.
The predicted salary is between 80000 - 80000 £ per year.
My client are seeking an Operational Resilience & Improvement Manager to strengthen how the business runs day to day. Reporting to the VP of Risk, you'll review and enhance existing processes and procedures, reduce fraud, human error and quality issues, and ensure that lessons learned from incidents drive lasting, continuous improvement and reliable service delivery. This is a high-impact role for someone who enjoys getting under the hood of operational processes, spotting risk and control gaps, and turning insight into action.
What you'll do:
- Review and assess end-to-end operational processes to identify risk, control gaps and improvement opportunities
- Drive continuous improvement initiatives that reduce fraud exposure, human error and quality issues
- Provide senior operational support during incidents, ensuring effective escalation and coordination
- Lead root cause analysis and translate lessons learned into lasting process and control improvements
- Strengthen operational controls, standards and ways of working
- Monitor recurring issues, track remediation actions and measure the effectiveness of improvements
- Support audits, partner due diligence and operational risk assessments with clear evidence and insight
What you'll bring:
- A bachelor's degree in Finance, Business Administration, Risk Management or a related field
- Strong knowledge of operational risk, resilience and control frameworks
- Experience reviewing and improving operational processes and procedures
- An understanding of fraud risk, error prevention and quality management controls
- A proven track record leading root cause analysis and continuous improvement initiatives
- Confidence in incident management and high-pressure operational situations
- Strong analytical skills to identify underlying risk drivers from data, incidents and trends
- Excellent stakeholder management and the ability to influence without authority
- Strong written and verbal communication, including senior-level reporting
- Commercial awareness, with a focus on efficiency, reliability and trust
Nice to have:
- A professional qualification in risk, audit or operational resilience (e.g. IRM, CII, ICA, ISACA)
- Training in process improvement methodologies (e.g. Lean, Six Sigma)
- Training in incident management, business continuity or operational resilience frameworks
Operational Resilience & Improvement Manager in Slough employer: JSS
As an Operational Resilience & Improvement Manager in London, you will join a dynamic team that values innovation and continuous improvement. The company fosters a collaborative work culture, offering flexible working arrangements with two days from home each week, competitive salary packages, and opportunities for professional development. With a strong focus on employee growth and a commitment to operational excellence, this role provides a meaningful opportunity to make a significant impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience & Improvement Manager in Slough
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like JSS looking for candidates who are engaged and informed.
We think you need these skills to ace Operational Resilience & Improvement Manager in Slough
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at JSS. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at JSS
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with JSS’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
