At a Glance
- Tasks: Support core banking applications, resolve incidents, and implement new systems.
- Company: Established mid-tier bank with a focus on relationship-led service and modern technology.
- Benefits: Competitive salary, health benefits, and a mix of on-site and remote work.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Join a transformative team and make a real impact in the banking sector.
- Qualifications: Experience in application support, especially within financial services and banking.
The predicted salary is between 48234 - 58952 £ per year.
An Application Support specialist is required by a well-established mid-tier bank to support their core banking applications and systems. They are a long-standing UK bank offering private and commercial banking, wealth planning, and investment management, built on relationship-led service backed by modern technology.
The Role
You'll support their core banking applications and systems, resolving incidents and problems that affect the services the business relies on, and help design and implement new systems alongside senior technical leadership. The team is split across an Application Support function and two specialist support teams. Expect a mix of roughly half hands-on troubleshooting, a third working with external technology suppliers, and the remainder supporting change projects — currently weighted toward reactive work, with an ongoing shift toward more proactive monitoring. Customer outcomes and regulatory conduct standards sit at the centre of the role.
Key Responsibilities
- Resolve incidents and requests within SLA
- Manage problems using an ITIL-aligned approach
- Identify and mitigate technology risks
- Maintain documentation and knowledge articles supporting information security and compliance standards
- Perform regular health checks on critical services
- Remediate vulnerabilities from security testing and scanning
- Build out proactive monitoring and alerting
- Share knowledge and coach colleagues across the wider IT function
Requirements
- Experience in application support within Financial Services, ideally banking
- Knowledge of banking platforms and their security/assurance requirements
- Experience supporting enterprise applications on Linux, with database and middleware platforms
- Confidence managing third-party vendor relationships against SLAs
- Familiarity with UK payment schemes and payment technologies
- Experience within ITIL and information security management frameworks
- Experience with enterprise monitoring/alerting tools
- Ability to write SQL queries, stored procedures, and reports
- Experience configuring Single Sign-On solutions
- Strong experience with an enterprise IT service management platform (change, incident, problem, and asset management)
You must be:
- Change-focused with sound judgement and strong problem-solving skills
- A strong team player, equally effective working independently
- Organised, with good planning skills
- A clear, confident communicator
This is an excellent opportunity to join an established player that is going through an exciting transformation.
Application Support Specialist in Slough employer: JSS
JSS is an exceptional employer that fosters a dynamic work culture, encouraging collaboration and innovation in the heart of the UK near Bristol. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to influence strategic decisions in a pivotal role that shapes the future of hospitality revenue management. Join us to be part of a forward-thinking team dedicated to excellence and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in Slough
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like JSS. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Application Support Specialist in Slough
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JSS.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JSS's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JSS
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JSS.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at JSS will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JSS employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
