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- Tasks: Consult on workplace services and collaborate with Managed Service Providers for innovative solutions.
- Company: Leading insurance client in Central London, focused on digital workplace transformation.
- Benefits: Competitive salary, professional development opportunities, and a dynamic work environment.
- Why this job: Be a trusted advisor and drive impactful changes in workplace technology.
- Qualifications: 7+ years in IT services, strong communication skills, and expertise in Microsoft technologies.
- Other info: Join a collaborative team and enhance your career in a fast-paced industry.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced Senior Digital Workplace Consultant to join our Insurance Client, based in Central London on a 9-month fixed-term contract. This role is ideal for an individual contributor with deep expertise in workplace services, communication, and collaboration systems. You will work closely with Managed Service Providers (MSPs) to ensure secure, efficient, and reliable workplace solutions, including desktop environments, collaboration technologies, and remote working enablement.
You will act as a trusted advisor and point of contact for workplace solutions, helping define business goals, set clear expectations, and measure MSP performance to drive continuous improvement.
Key Responsibilities- Provide expert consultancy on workplace services, including Microsoft technologies and implementations, advising internal stakeholders on governance and stability while supporting evolving business requirements.
- Serve as a liaison between MSPs and internal teams to ensure business objectives are met, outcomes are clearly defined, and SLAs and performance metrics are tracked effectively.
- Monitor and evaluate MSP performance, co-develop capabilities, and implement improvements to reduce costs, enhance processes, and innovate services.
- Participate in troubleshooting and resolving performance or contractual issues, collaborating cross-functionally with internal teams and vendors.
- Contribute to the creation and enforcement of workplace service standards and controls.
- Stay current with technology trends and best practices, recommending enhancements to workplace services.
- Maintain professional development through workshops, publications, networking, and industry groups.
- Proven experience managing IT services, operations, or projects delivered through MSPs, focusing on outcomes rather than hands‑on execution.
- Strong experience defining, tracking, and utilizing SLAs, service metrics, and performance indicators to manage vendor relationships.
- Solid knowledge of workplace technologies, including Windows 11, Office 365, Teams, Exchange, SharePoint, OneDrive, and ideally Microsoft Enterprise Mobility + Security (EM+S).
- Experience with project management methodologies (Waterfall, Agile) and ability to plan and deliver complex initiatives.
- Excellent communication and collaboration skills with internal teams, external vendors, and offshore resources.
- Experience developing technical and operational solutions, including requirements gathering, use‑case scenarios, and high‑level architecture.
- Strong analytical, problem‑solving, and organizational skills, with the ability to manage multiple projects simultaneously.
- Strategic thinker with business insight across products and industries.
- Ability to mentor and guide other infrastructure or vendor management teams.
- Bachelor’s degree in Computer Science, Information Technology, or relevant experience.
- Typically 7+ years of experience in IT infrastructure engineering, workplace services, or Microsoft technology consulting, preferably in a financial or regulated environment.
- Experience in customer‑facing technology roles and managing IT vendors or MSPs.
- Relevant certifications in infrastructure, vendor management, or workplace technologies are a plus.
Senior Digital Workplace Consultant - 9-Month FTC employer: JSS
Contact Detail:
JSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Workplace Consultant - 9-Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with MSPs or in digital workplace roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your experience with Microsoft technologies and workplace services. Share specific examples of how you've improved processes or driven performance.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, apply through our website and follow up with a quick email to express your enthusiasm. This shows you're proactive and genuinely interested in the position.
✨Tip Number 4
Stay updated on trends! Keep an eye on the latest developments in workplace technologies and MSP performance metrics. Being knowledgeable about current trends will not only help you in interviews but also position you as a thought leader in discussions.
We think you need these skills to ace Senior Digital Workplace Consultant - 9-Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Digital Workplace Consultant. Highlight your experience with workplace services and Microsoft technologies, as well as any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully collaborated with MSPs or improved workplace solutions in the past. Let us know what makes you tick!
Showcase Your Communication Skills: Since this role involves liaising between teams and vendors, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing instances where your communication made a difference in project outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at JSS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of workplace technologies like Windows 11, Office 365, and Teams. Be ready to discuss how you've used these tools in past roles and how they can enhance collaboration and communication in the workplace.
✨Showcase Your Consultancy Skills
Prepare examples that highlight your experience as a trusted advisor. Think about times when you've defined business goals or set clear expectations with stakeholders. This will demonstrate your ability to guide teams and manage vendor relationships effectively.
✨Be Metrics Savvy
Familiarise yourself with SLAs, service metrics, and performance indicators. Be prepared to discuss how you've tracked and utilised these in previous roles to manage MSP performance and drive improvements. This shows you're results-oriented and focused on outcomes.
✨Stay Current with Trends
Research the latest trends in workplace services and technology. Being able to recommend enhancements based on current best practices will show your proactive approach and commitment to continuous improvement, which is key for this role.