At a Glance
- Tasks: Lead and transform pensions services with a focus on digital innovation and operational excellence.
- Company: Join a forward-thinking organisation dedicated to enhancing member experiences.
- Benefits: Attractive salary, bonus potential, remote work flexibility, and opportunities for professional growth.
- Other info: Work with a diverse global team and drive meaningful change across multiple locations.
- Why this job: Be at the forefront of digital transformation in pensions and make a significant impact.
- Qualifications: Proven leadership experience in pensions administration and digital operations.
The predicted salary is between 150000 - 180000 £ per year.
Location: Remote with some travel to London
Salary: £150-180k + bonus
Are you a dynamic leader with a passion for driving operational excellence and digital transformation? We are looking for an experienced professional to join our client as their Head of Pensions Services & Digital Operations. This senior leadership role is pivotal in shaping the strategic, operational, and transformative direction of our digital-first pensions administration services.
As the Head of Pensions Services & Digital Operations, you will oversee service delivery and transformation initiatives across the UK, India, and the Philippines. You will champion innovation, automation, and platform modernisation to enhance member, client, and administrator experiences. This role also involves leading complex client situations, troubleshooting high-priority escalations, and ensuring operational stability.
Key Responsibilities:- Leadership: Lead the delivery of high-quality pensions administration services, ensuring accuracy, compliance, and timeliness.
- Develop and execute operational strategies aligned with organisational goals and regulatory requirements.
- Manage a multi-location team of approximately 1,500 colleagues globally.
- Act as a senior figurehead in client interactions, supporting retention, satisfaction, and growth.
- Digital Enablement & Transformation: Build and implement a digital-first Operating Model to enhance member interactions.
- Drive the evolution of service propositions through intelligent technologies, AI capabilities, and continuous improvement.
- Collaborate with Technology, Product, and Platform teams to identify and adopt operational solutions.
- Champion process simplification and frictionless customer journeys.
- Sponsor digital transformation programs, including platform upgrades and AI-assisted operations.
- AI, Digital & Technology Transformation: Specify operational requirements and improvement proposals for technology teams.
- Lead the integration of AI-enabled tools and ensure successful adoption by administration teams.
- Design and implement tools to streamline workflows and enhance decision-making.
- Embed automation to improve accuracy and drive consistent experiences across channels.
Head of Pensions and Digital Operations in Newcastle upon Tyne employer: JSS
As a leading employer in the pensions sector, we offer a dynamic and innovative work environment that prioritises operational excellence and digital transformation. Our remote-first approach, combined with opportunities for travel to London, fosters a flexible work culture that supports employee growth and collaboration across global teams. With a strong focus on technology and continuous improvement, we empower our employees to drive meaningful change while enjoying competitive salaries and bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Pensions and Digital Operations in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its digital initiatives. We recommend practising common interview questions and tailoring your answers to highlight your leadership and transformation skills.
✨Tip Number 3
Showcase your expertise in digital operations during discussions. We want you to demonstrate how your experience aligns with their goals, especially around AI and process simplification.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dynamic leaders who can drive change.
We think you need these skills to ace Head of Pensions and Digital Operations in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Pensions Services & Digital Operations role. Highlight your leadership experience and any digital transformation projects you've led, as this will show us you're the right fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and digital transformation. Share specific examples of how you've driven change in previous roles, and don't forget to mention your experience with multi-location teams.
Showcase Your Achievements:When filling out your application, focus on quantifiable achievements. Whether it's improving service delivery times or leading successful digital initiatives, we want to see how you've made an impact in your previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at JSS
✨Know Your Digital Transformation Stuff
Make sure you brush up on the latest trends in digital transformation, especially in pensions. Be ready to discuss how you've driven innovation and automation in previous roles. This shows you're not just familiar with the concepts but have practical experience too.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams, especially in a multi-location setup. Highlight your ability to manage diverse teams and ensure operational stability. Use specific metrics or outcomes to demonstrate your success in previous leadership roles.
✨Understand the Client Perspective
Think about how you can enhance client satisfaction and retention. Be prepared to discuss strategies you've implemented in the past that improved client interactions. This will show that you understand the importance of client relationships in this role.
✨Be Ready for Technical Questions
Since this role involves working closely with technology and AI, expect some technical questions. Brush up on your knowledge of AI tools and digital operating models. Being able to speak confidently about these topics will set you apart from other candidates.
