Claims Programme Manager - Financial Services
Contract: Until April 2027, potential to extend
IR35: Inside IR35
Location: London / Hybrid - minimum 2 days per week in the office
We are supporting a major UK financial services organisation undergoing a significant transformation programme and are looking for an experienced Programme Manager to join a key workstream focused on complex financial claims.
This role sits at the intersection of business process transformation and technology delivery, with an approximate 60% business/process and 40% technology split.
The Role
The programme is modernising a legacy technology estate and transforming a claims environment that currently relies heavily on manual processes and standard operating procedures. With the initial baselining phase nearing completion, the focus is now moving towards defining the future-state operating model, capabilities and technology solutions, followed by implementation from early 2027.
Key responsibilities include:
- Designing and improving end-to-end claims processes and workflows.
- Defining future-state business and technology capabilities.
- Introducing workflow and process orchestration to improve consistency and efficiency.
- Identifying opportunities to automate manual processes.
- Supporting legacy technology modernisation and implementation of new solutions.
- Exploring AI and intelligent automation for document handling, information retrieval and knowledge search.
- Bridging business requirements with technical delivery teams.
What We're Looking For
You will ideally have experience delivering complex transformation within financial services, insurance, claims or another regulated environment, alongside:
- Strong business process transformation experience.
- Experience with workflow, case management or process orchestration.
- Good understanding of enterprise technology and legacy modernisation.
- Experience working in complex claims or case-processing environments.
- Ability to operate effectively across business and technology stakeholders.
- Exposure to AI, intelligent document processing or automation would be advantageous.
Experience across financial advice, investments, pensions, SIPPs or insurance claims would be particularly relevant.
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Program Manager in London employer: JSS
JSS is an exceptional employer that fosters a dynamic work culture, encouraging collaboration and innovation in the heart of the UK near Bristol. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to influence strategic decisions in a pivotal role that shapes the future of hospitality revenue management. Join us to be part of a forward-thinking team dedicated to excellence and professional development.
