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For Companies At a Glance
- Tasks: Lead operations strategy and drive growth in a market-leading SaaS division.
- Company: Dynamic tech company focused on innovation and customer success.
- Benefits: Competitive salary, leadership role, and opportunities for professional growth.
- Why this job: Make a significant impact in a thriving SaaS environment with a strong customer base.
- Qualifications: Proven experience in SaaS operations and strategic leadership.
- Other info: Join a well-capitalised company with ambitious growth plans and M&A opportunities.
The predicted salary is between 72000 - 108000 £ per year.
The operations leadership role described here is a senior, board-level position with responsibility for strategy, P&L, performance, and enterprise value creation in our market-leading services software division. Reporting directly to the CEO and Board, the MD will own a well-established and growing SaaS portfolio with a mandate to scale the business, accelerate ARR growth, and cement our position in the UK software market. This opportunity is suited to a proven SaaS operator with experience scaling ARR and EBITDA in a private or PE-backed environment, combining strong commercial instincts with disciplined operational execution.
The Opportunity
- The services division sits at the heart of our growth strategy.
- With a strong customer base, deep sector expertise, and a unique owned media platform, the focus now is on:
- Scaling predictable, high-quality revenue
- Accelerating price realisation and margin expansion
- Simplifying and optimising products, bundles, and pricing
- Outpacing a well-capitalised incumbent competitor
Key Responsibilities
- P&L Ownership & Value Creation
- Full ownership of the P&L
- Deliver accelerated ARR growth, improved net revenue retention, and EBITDA expansion
- Own budgets, forecasts, and KPI frameworks
- Identify and execute value creation initiatives across pricing, bundles, cross-sell, acquisition, and retention
- Define and execute the divisional growth strategy across:
- New customer acquisition
- Upsell and cross-sell
- Expansion, pricing, and bundle optimisation
- Own the SaaS product and platform roadmap, aligned to commercial outcomes
- Ensure operational scalability, security, reliability, and performance
- Balance speed of delivery with governance and risk management
- Final accountability for product prioritisation and commercial outcomes, partnering closely with the CPO
- Work with Sales and Marketing leadership to prioritise ROI-driven development
- Commercialise AI capabilities to improve onboarding speed, compliance automation, customer insight, and operational leverage
- Lead multiple product teams across Compliance, HR, Consent, and Managed Services
- Own customer success, onboarding, and retention strategies.
Director of Operations in London employer: JSS
Contact Detail:
JSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, market position, and recent news. We want you to walk in with confidence, showing that you’re not just another candidate, but someone who truly gets their business.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Director of Operations. We suggest rehearsing with a friend or in front of a mirror to nail down your delivery and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you top of mind. And remember, apply through our website for the best chance at landing that position!
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Operations. Highlight your experience in scaling SaaS businesses and managing P&L, as these are key aspects we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your journey in the SaaS world, focusing on how you've driven ARR growth and improved operational efficiency. Make it personal and engaging!
Showcase Your Achievements: Quantify your successes! Whether it's improving EBITDA or leading successful product launches, we want to see numbers that demonstrate your impact. This will help us understand the value you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JSS
✨Know Your Numbers
As a Director of Operations, you'll need to demonstrate a strong grasp of P&L management. Brush up on your financial metrics, especially around ARR and EBITDA. Be ready to discuss how you've driven growth in these areas in your previous roles.
✨Showcase Your Strategic Mindset
This role is all about strategy and execution. Prepare examples of how you've developed and implemented successful growth strategies in the SaaS space. Highlight your experience with M&A and product launches, as these will be key topics during the interview.
✨Demonstrate Operational Excellence
The interviewers will want to see your operational chops. Be prepared to talk about how you've optimised processes and improved efficiency in past roles. Share specific instances where you balanced speed with governance and risk management.
✨Customer Success is Key
Since this role involves owning customer success and retention, come armed with examples of how you've enhanced customer experiences and driven retention rates. Discuss any innovative approaches you've taken to improve onboarding and customer insights.
