Job Description
Business Process Lead – Banking - London
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An experienced Business Process Lead is required by UK Challenger Bank that is growing its Transformation & Change function. They are looking for a Business Process Lead to help reshape how the organisation designs, runs and improves its core processes. This is a great opportunity for an experienced process professional to take ownership of high-visibility improvement work, partner directly with senior stakeholders, and help build a process-excellence capability that will shape the bank for years to come.
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About the role
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Reporting to the Transformation Director, you'll lead structured process improvement work across the business — from mapping and diagnosing current-state processes through to designing and embedding better ways of working. You'll be a hands-on practitioner and a trusted advisor in equal measure, comfortable running workshops with front-line teams one day and briefing senior leaders the next.
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What you'll be doing
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- Building genuine relationships with business leaders and support functions across the bank, and becoming a go-to advisor on process improvement and best practice
- Mapping, analysing and documenting how processes currently work to uncover inefficiencies, risks and opportunities
- Designing future-state processes that support the bank's strategy while meeting regulatory expectations
- Applying recognised improvement methods (Lean, Six Sigma or similar) to deliver improvements that actually stick
- Setting up KPIs and other measures so that benefits — cost savings, productivity gains, better customer outcomes — can be tracked and evidenced
- Making sure risk, control and compliance considerations are designed into every process from the outset
- Partnering with business and technology colleagues to identify where automation, simplification or digitisation can add value
- Helping shape the bank's broader process improvement capability, including standards, frameworks and ways of working
- Coaching and upskilling colleagues in process improvement tools and techniques, and championing a continuous-improvement mindset across the organisation
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Technical background:
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- Solid experience mapping and analysing processes (e.g. using BPMN or a similar notation)
- A track record of applying Lean, Six Sigma or comparable structured improvement methodologies
- Comfortable using data to identify, size and prove out process improvements
- Good working knowledge of operational risk and control frameworks
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You as a person:
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- A confident stakeholder manager who can influence and build trust at senior levels
- A strong workshop facilitator who can get the best out of a room
- Analytical, curious and a natural problem-solver
- A clear, concise communicator, whatever the audience
- Pragmatic and outcome-focused — you get things delivered
- Able to lead cross-functional work and bring people with you without relying on formal authority
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You'll be joining a business investing seriously in transformation, with real scope to shape how process improvement is done — not just execute someone else's playbook. It's a highly visible role with direct exposure to senior leadership, and genuine variety across the initiatives you'll touch.
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Sound like your kind of gig? If you’re up for the challenge, send your CV and let’s talk.
Business Process Lead in London employer: JSS
JSS is an exceptional employer that fosters a dynamic work culture, encouraging collaboration and innovation in the heart of the UK near Bristol. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to influence strategic decisions in a pivotal role that shapes the future of hospitality revenue management. Join us to be part of a forward-thinking team dedicated to excellence and professional development.
