Perm Finance System Manager - (D365 F&O)
1 day per week in London office
Overview
We’re supporting a client going through a significant ERP transformation, looking for a Senior Finance Manager – to take ownership of their D365 F&O BAU and support landscape.
This role will sit between the business, support teams, and project delivery, helping to introduce structure, strengthen governance, and improve how the environment operates as the programme continues to scale.
Key Responsibilities
- Own the D365 F&O support function, with a strong understanding of configuration
- Provide indirect leadership to a team of 11 across the UK and South Africa
- Establish and embed governance frameworks and operational structure
- Manage and improve ticket backlog and SLAs (targeting <2>
- Prioritise issues based on business impact
- Challenge and influence stakeholders to ensure delivery stays on track
- Analyse recurring issues to identify root causes (system, training, or change)
- Work closely with third-party support vendors (Cape Town and Johannesburg)
Skills & Experience Required
- Strong experience with Microsoft Dynamics 365 F&O (essential), including configuration understanding
- 8–10+ years’ experience across ERP / business applications roles
- Proven ability to introduce structure, governance, and support models
- Strong stakeholder management with confidence to push back where needed
- Comfortable operating in a hands-on, delivery-focused role
- Experience working with distributed / offshore teams
- Exposure to Workday, HR systems, or modern workplace platforms beneficial
You’ll be working within an established global applications function, including:
- Functional and business analysts (UK & South Africa)
- Finance systems leadership and SMEs
- Solution architect and PMO support
- Data migration and legacy system specialists
- D365 has been live for several years, with recent and ongoing rollout phases
- Next phase currently underway, with go-live planned early next year
- Workday Phase 2 also progressing in parallel (go-live later this year)
- A key objective is to clearly separate BAU from project delivery to improve overall effectiveness
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Finance Systems Manager (D365 F&O) employer: JSS
JSS is an exceptional employer that fosters a dynamic work culture, encouraging collaboration and innovation in the heart of the UK near Bristol. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to influence strategic decisions in a pivotal role that shapes the future of hospitality revenue management. Join us to be part of a forward-thinking team dedicated to excellence and professional development.
