Director of Contact Centre Transformation & AI in Southampton

A global logistics company is seeking a visionary Project Director to transform its contact centre operations. The role entails leading a comprehensive revamp of a 1,400-person operation, embracing AI and automation to double productivity while reducing operational footprint. Ideal candidates will have extensive experience in managing large-scale transformations, alongside strong leadership skills and a deep understanding of digital technologies in customer operations. This position offers a long-term fixed contract with national responsibilities.
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