Director of Contact Centre Transformation & AI in Newcastle upon Tyne

A global logistics company is seeking a visionary Project Director to lead the transformation of its contact centre operations. The successful candidate will design a digital-first model that integrates intelligent automation and AI technologies. Proven experience in leading large-scale transformations, a deep understanding of digital technologies, and strong leadership skills are essential for this role. This position will be pivotal in doubling productivity while reducing operational footprint.
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