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- Tasks: Lead the evolution of outsourcing strategies and vendor governance in a dynamic environment.
- Company: A leading global provider in pensions and financial services with a collaborative culture.
- Benefits: Competitive salary, pension, comprehensive benefits, and hybrid working model.
- Why this job: Shape the future of outsourced services while ensuring excellence for members.
- Qualifications: Experience in outsourced operating models and strong vendor management skills.
- Other info: Opportunities for ongoing professional and career development.
The predicted salary is between 43200 - 72000 £ per year.
Location: London (Hybrid)
Industry: Pensions & Financial Services
Salary: Competitive + Benefits
We’re recruiting a strategic, influential Head for a leading global provider of benefits administration and outsourcing solutions to lead the governance, performance, and evolution of their third‑party service delivery model.
As a growing London-based pension provider, they rely on strong, trusted partnerships to deliver exceptional service for our members. They are seeking an experienced outsourcing leader who can drive excellence, ensure regulatory compliance, and shape our long‑term vendor strategy.
Key Responsibilities- Own and evolve the company’s outsourcing strategy, ensuring alignment with business goals and regulatory requirements.
- Lead end-to-end vendor governance, including selection, onboarding, performance monitoring, and contract management.
- Act as the central point of accountability for all outsourced service arrangements across administration, technology, investment operations, and business support.
- Strengthen operational resilience, ensuring robust controls, SLAs, KPIs, and risk frameworks are in place.
- Build productive, collaborative relationships with third‑party suppliers, internal stakeholders, and senior leadership.
- Drive continuous improvement, identifying opportunities to enhance service quality, efficiency, and member experience.
- Provide expert guidance on regulatory expectations, including FCA/PRA outsourcing rules, operational resilience, and data security.
- Lead governance forums and present supplier performance insights to executive committees and the Board.
You will thrive in this role if you are:
- A proactive leader with deep experience in outsourced operating models, ideally within pensions, investments, or wider financial services.
- Highly skilled in vendor management, contract negotiation, and commercial oversight.
- Knowledgeable about UK regulatory frameworks, including FCA SYSC, operational resilience standards, and data protection.
- An excellent communicator capable of influencing at senior and executive levels.
- Comfortable navigating complex environments, managing multiple stakeholders, and driving high-quality outcomes.
- Analytical, organised, and able to balance strategic thinking with hands-on delivery.
- A key leadership role shaping the future of our outsourced services.
- A collaborative, forward-thinking culture committed to member excellence.
- Competitive salary, pension, and a comprehensive benefits package.
- Hybrid working model based in our London office.
- Opportunities for ongoing professional and career development.
Head of Pensions, Benefits and outsourcing solutions in London employer: JSS Transform
Contact Detail:
JSS Transform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Pensions, Benefits and outsourcing solutions in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions and financial services industry. Attend relevant events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s outsourcing strategy and recent developments in the pensions sector. Tailor your responses to show how your experience aligns with their goals. We want you to shine as the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Pensions, Benefits and outsourcing solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in outsourcing and vendor management, and don’t forget to mention any relevant regulatory knowledge you have. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Pensions role. Share specific examples of your past successes in leading outsourcing strategies and building strong partnerships.
Showcase Your Leadership Style: We’re looking for a proactive leader, so make sure to highlight your leadership style in your application. Talk about how you've driven excellence and improved service quality in previous roles. We love to see how you can influence and inspire others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JSS Transform
✨Know Your Outsourcing Strategy
Before the interview, make sure you have a solid understanding of the company's current outsourcing strategy. Be prepared to discuss how your experience aligns with their goals and how you can enhance their vendor management processes.
✨Showcase Your Regulatory Knowledge
Brush up on UK regulatory frameworks, especially FCA/PRA outsourcing rules. During the interview, highlight your expertise in compliance and operational resilience, as this will demonstrate your capability to navigate the complexities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples from your past experiences where you successfully managed vendor relationships or improved service delivery, and be ready to share these stories.
✨Emphasise Collaboration Skills
This role requires building strong relationships with various stakeholders. Be prepared to discuss how you've fostered collaboration in previous roles, and think about specific instances where your communication skills made a difference in achieving high-quality outcomes.
