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For Companies At a Glance
- Tasks: Analyze and optimize IT processes for enhancing customer journeys.
- Company: Join a leading Global Logistics Client focused on customer-centric IT strategies.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences through innovative solutions.
- Qualifications: Experience in customer journey consulting, strong analytical skills, and proficiency in mapping tools required.
- Other info: Ideal for those passionate about logistics and customer experience optimization.
The predicted salary is between 43200 - 72000 £ per year.
IT Customer Journey Consultant Our Global Logistics Client is currently looking for Senior Consultant – with strong and recent experience of Customer Journey optimisation from an IT perspective. If you’re passionate about customer-centric IT strategies and have a knack for mapping and improving customer journeys, we want to hear from you! Role Overview As a Senior IT – Customer Journey Consultant, you’ll analyse, design, and optimize IT processes for the journey customers take from start to finish. Working across departments, you’ll be a key player in identifying, developing solutions, and implementing strategies that enhance our customers’ overall experience. This role requires a combination of strategic IT thinking, analytical skills, and empathy for customer needs. Key Responsibilities Customer Journey Mapping: Develop and refine customer journey maps to understand current experiences and pinpoint areas for improvement. Data Analysis & Insights: Leverage customer feedback, journey analytics, and performance data to assess customer satisfaction and behaviour. Solution Design: Identify pain points and design innovative solutions to improve customer experience at every stage of the journey. Continuous Improvement: Create reports to monitor improvements, providing actionable insights to stakeholders and adjusting strategies as needed. Skills & Experience Multiple years’ experience consulting on customer experience, consulting, journey mapping, or related workstreams. Ideally you have a strong Logistics Industry background Proficiency in journey mapping tools (e.g., Smaply, UXPressia) and data analysis platforms (e.g., Tableau, Google Analytics) Strong analytical abilities with a focus on data-driven decision-making Excellent communication and presentation skills Ability to work collaboratively across teams and influence without authority A strong customer-focused mindset with the ability to empathize and think from the customer’s perspective
IT Customer Journey Consultant - Contract employer: JSS Transform
Contact Detail:
JSS Transform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Journey Consultant - Contract
✨Tip Number 1
Familiarize yourself with the latest customer journey mapping tools like Smaply and UXPressia. Being proficient in these tools will not only enhance your application but also demonstrate your commitment to optimizing customer experiences.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data analysis platforms like Tableau or Google Analytics in previous roles. Highlight specific instances where your insights led to improved customer satisfaction.
✨Tip Number 3
Network with professionals in the logistics industry to gain insights into current trends and challenges. This knowledge can help you tailor your approach and demonstrate your understanding of the sector during interviews.
✨Tip Number 4
Prepare to discuss your experience in cross-departmental collaboration. Be ready to share examples of how you've influenced teams without direct authority, as this is crucial for the role of a Senior IT Customer Journey Consultant.
We think you need these skills to ace IT Customer Journey Consultant - Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer journey optimization and IT consulting. Use specific examples that demonstrate your analytical skills and ability to improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric IT strategies. Discuss how your background aligns with the role's requirements, particularly your experience with journey mapping tools and data analysis.
Showcase Relevant Projects: If you have worked on projects related to customer journey mapping or improvement, include these in your application. Detail your role, the challenges faced, and the outcomes achieved to illustrate your impact.
Highlight Soft Skills: Emphasize your communication and collaboration skills in your application. Provide examples of how you've worked across teams to influence decisions and drive improvements in customer experience.
How to prepare for a job interview at JSS Transform
✨Showcase Your Customer Journey Mapping Skills
Be prepared to discuss your experience with customer journey mapping tools like Smaply or UXPressia. Share specific examples of how you've used these tools to identify pain points and improve customer experiences.
✨Demonstrate Data-Driven Decision Making
Highlight your proficiency in data analysis platforms such as Tableau or Google Analytics. Discuss how you've leveraged customer feedback and performance data to make informed decisions that enhance customer satisfaction.
✨Emphasize Collaboration and Communication
Since this role requires working across departments, be ready to provide examples of how you've successfully collaborated with different teams. Showcase your communication skills and your ability to influence stakeholders without direct authority.
✨Exhibit a Customer-Centric Mindset
Prepare to discuss how you empathize with customers and think from their perspective. Share instances where your customer-focused approach led to successful outcomes in previous roles.
