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- Tasks: Lead the evolution of outsourcing strategies and vendor governance in a dynamic environment.
- Company: A leading global provider in pensions and financial services with a collaborative culture.
- Benefits: Competitive salary, pension, comprehensive benefits, and hybrid working model.
- Why this job: Shape the future of outsourced services while driving excellence and compliance.
- Qualifications: Proven experience in outsourcing, vendor management, and UK regulatory frameworks.
- Other info: Opportunities for ongoing professional development in a forward-thinking organisation.
The predicted salary is between 43200 - 72000 £ per year.
Location: London (Hybrid)
Industry: Pensions & Financial Services
Salary: Competitive + Benefits
We’re recruiting a strategic, influential Head for a leading global provider of benefits administration and outsourcing solutions to lead the governance, performance, and evolution of their third‑party service delivery model.
As a growing London-based pension provider, they rely on strong, trusted partnerships to deliver exceptional service for our members. They are seeking an experienced outsourcing leader who can drive excellence, ensure regulatory compliance, and shape our long‑term vendor strategy.
Key Responsibilities- Own and evolve the company’s outsourcing strategy, ensuring alignment with business goals and regulatory requirements.
- Lead end-to-end vendor governance, including selection, onboarding, performance monitoring, and contract management.
- Act as the central point of accountability for all outsourced service arrangements across administration, technology, investment operations, and business support.
- Strengthen operational resilience, ensuring robust controls, SLAs, KPIs, and risk frameworks are in place.
- Build productive, collaborative relationships with third‑party suppliers, internal stakeholders, and senior leadership.
- Drive continuous improvement, identifying opportunities to enhance service quality, efficiency, and member experience.
- Provide expert guidance on regulatory expectations, including FCA/PRA outsourcing rules, operational resilience, and data security.
- Lead governance forums and present supplier performance insights to executive committees and the Board.
You will thrive in this role if you are:
- A proactive leader with deep experience in outsourced operating models, ideally within pensions, investments, or wider financial services.
- Highly skilled in vendor management, contract negotiation, and commercial oversight.
- Knowledgeable about UK regulatory frameworks, including FCA SYSC, operational resilience standards, and data protection.
- An excellent communicator capable of influencing at senior and executive levels.
- Comfortable navigating complex environments, managing multiple stakeholders, and driving high-quality outcomes.
- Analytical, organised, and able to balance strategic thinking with hands-on delivery.
- A key leadership role shaping the future of our outsourced services.
- A collaborative, forward-thinking culture committed to member excellence.
- Competitive salary, pension, and a comprehensive benefits package.
- Hybrid working model based in our London office.
- Opportunities for ongoing professional and career development.
Head of Pensions, Benefits and outsourcing solutions employer: JSS Transform
Contact Detail:
JSS Transform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Pensions, Benefits and outsourcing solutions
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their outsourcing strategy and think about how your experience aligns with their goals.
✨Tip Number 3
Showcase your expertise in vendor management during discussions. Be ready to share specific examples of how you've driven performance and compliance in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in the role.
We think you need these skills to ace Head of Pensions, Benefits and outsourcing solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in outsourcing and vendor management, and don’t forget to mention any relevant regulatory knowledge. We want to see how you can drive excellence in our operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Pensions role. Share specific examples of how you've led successful outsourcing strategies and built strong partnerships in the past.
Showcase Your Leadership Skills: We’re looking for a proactive leader, so make sure to highlight your leadership experience. Talk about how you've influenced teams and stakeholders, and how you’ve driven high-quality outcomes in complex environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at JSS Transform
✨Know Your Outsourcing Strategy
Before the interview, make sure you have a solid understanding of the company's current outsourcing strategy. Be prepared to discuss how your experience aligns with their goals and how you can enhance their vendor management processes.
✨Showcase Your Regulatory Knowledge
Brush up on UK regulatory frameworks, especially FCA/PRA outsourcing rules. Be ready to share examples of how you've ensured compliance in previous roles, as this will demonstrate your expertise and ability to navigate complex environments.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet. Prepare scenarios where you've successfully managed vendor relationships or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street. Engage with your interviewers by asking insightful questions about their current challenges and future goals. This shows your interest in the role and helps build a connection with them.
