Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the evolution of outsourcing strategies and vendor governance in a dynamic financial services environment.
- Company: A leading global provider of benefits administration and outsourcing solutions based in London.
- Benefits: Competitive salary, pension, comprehensive benefits, and hybrid working model.
- Why this job: Shape the future of outsourced services while driving excellence and compliance.
- Qualifications: Proven experience in outsourced operating models and strong vendor management skills.
- Other info: Join a collaborative culture focused on member excellence and professional development.
The predicted salary is between 43200 - 72000 £ per year.
Location: London (Hybrid)
Industry: Pensions & Financial Services
Salary: Competitive + Benefits
We’re recruiting a strategic, influential Head for a leading global provider of benefits administration and outsourcing solutions to lead the governance, performance, and evolution of their third-party service delivery model.
As a growing London-based pension provider, they rely on strong, trusted partnerships to deliver exceptional service for our members. They are seeking an experienced outsourcing leader who can drive excellence, ensure regulatory compliance, and shape our long-term vendor strategy.
Key Responsibilities- Own and evolve the company’s outsourcing strategy, ensuring alignment with business goals and regulatory requirements.
- Lead end-to-end vendor governance, including selection, onboarding, performance monitoring, and contract management.
- Act as the central point of accountability for all outsourced service arrangements across administration, technology, investment operations, and business support.
- Strengthen operational resilience, ensuring robust controls, SLAs, KPIs, and risk frameworks are in place.
- Build productive, collaborative relationships with third-party suppliers, internal stakeholders, and senior leadership.
- Drive continuous improvement, identifying opportunities to enhance service quality, efficiency, and member experience.
- Provide expert guidance on regulatory expectations, including FCA/PRA outsourcing rules, operational resilience, and data security.
- Lead governance forums and present supplier performance insights to executive committees and the Board.
You will thrive in this role if you are:
- A proactive leader with deep experience in outsourced operating models, ideally within pensions, investments, or wider financial services.
- Highly skilled in vendor management, contract negotiation, and commercial oversight.
- Knowledgeable about UK regulatory frameworks, including FCA SYSC, operational resilience standards, and data protection.
- An excellent communicator capable of influencing at senior and executive levels.
- Comfortable navigating complex environments, managing multiple stakeholders, and driving high-quality outcomes.
- Analytical, organised, and able to balance strategic thinking with hands-on delivery.
- A key leadership role shaping the future of our outsourced services.
- A collaborative, forward-thinking culture committed to member excellence.
- Competitive salary, pension, and a comprehensive benefits package.
- Hybrid working model based in our London office.
- Opportunities for ongoing professional and career development.
Head of Pensions, Benefits and outsourcing solutions in City of London employer: JSS Transform
Contact Detail:
JSS Transform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Pensions, Benefits and outsourcing solutions in City of London
✨Tip Number 1
Network like a pro! Reach out to connections in the pensions and financial services industry. Attend events, webinars, or even casual meet-ups to get your name out there and learn about potential opportunities.
✨Tip Number 2
Prepare for interviews by researching the company’s outsourcing strategies and recent developments. Show them you’re not just another candidate; you’re someone who understands their business and can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in vendor management and regulatory compliance clearly. We want to hear how you can drive excellence and improve service quality in your own words.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to our mission.
We think you need these skills to ace Head of Pensions, Benefits and outsourcing solutions in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in outsourcing and vendor management, and don’t forget to mention any relevant regulatory knowledge. We want to see how you can drive excellence in our service delivery!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Pensions role. Share specific examples of how you've led teams or improved processes in previous roles. We love a good story!
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you've successfully managed relationships with third-party suppliers. We’re looking for someone who can build trust and drive collaboration, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JSS Transform
✨Know Your Outsourcing Strategy
Before the interview, make sure you have a solid understanding of the company's current outsourcing strategy. Be prepared to discuss how your experience aligns with their goals and how you can enhance their vendor management processes.
✨Showcase Your Regulatory Knowledge
Brush up on UK regulatory frameworks, especially FCA/PRA outsourcing rules. Be ready to share examples of how you've ensured compliance in previous roles, as this will demonstrate your expertise and ability to navigate complex environments.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to vendor governance or operational resilience. Think through your past experiences and be ready to articulate how you would handle similar situations in this role.
✨Build Rapport with Interviewers
Since this role involves collaboration with various stakeholders, focus on building a connection with your interviewers. Show your excellent communication skills and ability to influence by engaging them in a conversation about their challenges and how you can help.
