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- Tasks: Lead the development and execution of Consumer Duty outcomes testing across the business.
- Company: Join a well-established challenger bank focused on customer-centric financial services.
- Benefits: Enjoy a collaborative environment with opportunities for professional growth and visible impact.
- Why this job: Shape the Consumer Duty agenda in a forward-thinking, agile organisation with a high-performing team.
- Qualifications: Proven experience in Consumer Duty outcomes testing within regulated financial services is essential.
- Other info: Ideal for adaptable professionals from smaller organisations who thrive on autonomy and driving results.
The predicted salary is between 48000 - 72000 £ per year.
A well-established challenger bank are seeking a Senior Outcomes Testing Specialist to lead the development and execution of Consumer Duty outcomes testing across their business. This role is ideal for a high-performing professional from a smaller, fast-paced organisation who is comfortable operating with autonomy and driving results. This is a strategic and hands-on position where your expertise will directly influence the way the company assesses, assures, and evidences good customer outcomes in line with Consumer Duty regulations.
Key Responsibilities
- Design and implement a comprehensive outcomes testing framework aligned with Consumer Duty requirements.
- Deliver clear, actionable insights to demonstrate both customer benefit and regulatory compliance.
- Lead collaboration across compliance, risk, operations, and product teams to embed testing into core processes.
- Oversee effective data gathering, analysis, and reporting to ensure meaningful outcomes assessments.
- Produce high-quality reports and presentations for senior leadership and regulatory bodies.
- Stay ahead of regulatory developments and continuously refine testing approaches based on feedback and evolving standards.
What We’re Looking For
- Proven experience designing and executing Consumer Duty outcomes testing, ideally within regulated financial services.
- Background in smaller or lean organisations where adaptability, ownership, and initiative are essential.
- In-depth knowledge of Consumer Duty principles and their application in a commercial environment.
- Strong analytical skills – able to convert complex data into meaningful insights.
- Confident communicator with strong stakeholder engagement skills at all levels.
- Detail-oriented, proactive, and highly outcome-focused.
Desirable Experience
- Background in compliance, risk, audit, or customer experience within financial services.
- Practical experience with data analysis and reporting tools.
- Familiarity with FCA expectations and best practices in regulatory compliance.
Why Apply?
- Play a central role in shaping and leading the Consumer Duty agenda.
- Join a forward-thinking, agile organisation where your impact will be highly visible.
- Work alongside a collaborative, high-performing team committed to delivering excellence.
- Great opportunity for professional growth in a high-profile, regulatory-facing role.
Contact Detail:
JSS Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Outcomes Testing Specialist – Consumer Duty
✨Tip Number 1
Familiarise yourself with the latest Consumer Duty regulations and guidelines. Understanding the nuances of these regulations will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in compliance and outcomes testing. Engaging in conversations can provide insights into industry best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully implemented outcomes testing frameworks. Highlighting your hands-on approach and results-driven mindset will resonate well with the hiring team.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've turned complex data into actionable insights. This is crucial for the role, and demonstrating this ability can set you apart from other candidates.
We think you need these skills to ace Senior Outcomes Testing Specialist – Consumer Duty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in designing and executing Consumer Duty outcomes testing. Use specific examples from your previous roles, especially if you come from a smaller, fast-paced organisation.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of Consumer Duty principles and how you've applied them in a commercial environment. Showcase your analytical skills and ability to convert complex data into actionable insights.
Highlight Collaboration Skills: Since the role involves leading collaboration across various teams, mention any relevant experiences where you've successfully worked with compliance, risk, operations, or product teams to achieve common goals.
Showcase Your Communication Skills: As a confident communicator, provide examples of how you've engaged with stakeholders at all levels. Mention any high-quality reports or presentations you've produced for senior leadership or regulatory bodies.
How to prepare for a job interview at JSS Search
✨Showcase Your Expertise in Consumer Duty
Be prepared to discuss your previous experience with Consumer Duty outcomes testing. Highlight specific projects where you designed and executed testing frameworks, and be ready to explain how these contributed to regulatory compliance and customer benefits.
✨Demonstrate Analytical Skills
Since strong analytical skills are crucial for this role, come equipped with examples of how you've converted complex data into actionable insights. Consider discussing any tools or methodologies you used to analyse data effectively.
✨Engage with Stakeholders
This position requires collaboration across various teams. Prepare to share experiences where you successfully engaged with stakeholders at different levels. Emphasise your communication skills and how you fostered teamwork to achieve common goals.
✨Stay Updated on Regulatory Developments
Show your commitment to staying informed about the latest regulatory changes and best practices in Consumer Duty. Discuss any recent developments you've followed and how they might impact the organisation's approach to outcomes testing.
