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- Tasks: Lead the development and execution of Consumer Duty outcomes testing across the business.
- Company: Join a well-established challenger bank focused on customer-centric solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on customer outcomes while working in a dynamic, fast-paced environment.
- Qualifications: Proven experience in designing and executing Consumer Duty outcomes testing is essential.
- Other info: This role offers autonomy and the chance to influence strategic decisions.
The predicted salary is between 48000 - 72000 £ per year.
A well-established challenger bank are seeking a Senior Outcomes Testing Specialist to lead the development and execution of Consumer Duty outcomes testing across their business. This role is ideal for a high-performing professional from a smaller, fast-paced organisation who is comfortable operating with autonomy and driving results. This is a strategic and hands-on position where your expertise will directly influence the way the company assesses, assures, and evidences good customer outcomes in line with Consumer Duty regulations.
Key Responsibilities
- Design and implement a comprehensive outcomes testing framework aligned with Consumer Duty requirements.
- Deliver clear, actionable insights to demonstrate both customer benefit and regulatory compliance.
- Lead collaboration across compliance, risk, operations, and product teams to embed testing into core processes.
- Oversee effective data gathering, analysis, and reporting to ensure meaningful outcomes assessments.
- Produce high-quality reports and presentations for senior leadership and regulatory bodies.
- Stay ahead of regulatory developments and continuously refine testing approaches based on feedback and evolving standards.
What We’re Looking For
Proven experience designing and executing Consumer Duty outcomes testing.
Senior Outcomes Testing Specialist - Consumer Duty employer: JSS Search
Contact Detail:
JSS Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Outcomes Testing Specialist - Consumer Duty
✨Tip Number 1
Familiarise yourself with the latest Consumer Duty regulations and guidelines. Understanding the nuances of these regulations will not only help you in interviews but also demonstrate your commitment to compliance and customer outcomes.
✨Tip Number 2
Network with professionals in the banking and compliance sectors. Attend industry events or webinars where you can connect with others who have experience in outcomes testing, as they may provide valuable insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past roles where you've successfully implemented outcomes testing frameworks. Highlighting your hands-on experience will show that you can hit the ground running in this strategic position.
✨Tip Number 4
Stay updated on the latest trends and tools in data analysis and reporting. Being proficient in the latest technologies will enhance your ability to gather and analyse data effectively, which is crucial for this role.
We think you need these skills to ace Senior Outcomes Testing Specialist - Consumer Duty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outcomes testing and Consumer Duty regulations. Use specific examples from your previous roles that demonstrate your ability to design and implement testing frameworks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for consumer protection and regulatory compliance. Discuss how your background aligns with the key responsibilities of the role and how you can contribute to the company's success.
Showcase Your Analytical Skills: Emphasise your analytical skills in both your CV and cover letter. Provide examples of how you've gathered and analysed data to produce actionable insights, particularly in relation to customer outcomes and regulatory compliance.
Highlight Collaboration Experience: Since the role involves collaboration across various teams, mention any experience you have working with compliance, risk, operations, or product teams. Illustrate how you’ve successfully led cross-functional projects in the past.
How to prepare for a job interview at JSS Search
✨Showcase Your Expertise
Be prepared to discuss your previous experience in designing and executing Consumer Duty outcomes testing. Highlight specific projects where you successfully influenced customer outcomes and regulatory compliance.
✨Demonstrate Strategic Thinking
Since this role is strategic, think about how you can articulate your approach to developing a comprehensive outcomes testing framework. Be ready to share examples of how you've aligned testing with regulatory requirements in the past.
✨Collaboration is Key
This position requires collaboration across various teams. Prepare to discuss how you've worked with compliance, risk, operations, and product teams in previous roles to embed testing into core processes.
✨Stay Informed on Regulations
Show that you are proactive about staying updated on regulatory developments. Discuss how you have refined testing approaches based on feedback and evolving standards, demonstrating your commitment to continuous improvement.
