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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order delivery.
- Company: Join a leading FMCG brand known for quality and innovation.
- Benefits: Enjoy a generous benefits package and career progression opportunities.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic team culture where your contributions are valued.
The predicted salary is between 26000 - 30000 £ per year.
Location: Glasgow (On-site or Hybrid, depending on business needs)
Salary: £26,000 – £30,000 + Excellent Benefits Package
Contract: Full-Time, Permanent
Join a market-leading, blue-chip FMCG business at the heart of a fast-paced, customer-driven operation. We’re looking for a highly organised and proactive Customer Services Coordinator to join our dynamic team in Glasgow. This is a fantastic opportunity to be part of a trusted, global brand known for its commitment to quality, innovation, and customer satisfaction.
If you’re a natural problem solver with a passion for delivering exceptional service, this could be the perfect next step in your career.
What You’ll Be Doing:
- Acting as the first point of contact for customer queries—via phone, email, or digital platforms
- Managing the order-to-delivery process, ensuring accuracy and timely fulfilment of customer orders
- Liaising with internal departments (supply chain, logistics, sales) to resolve customer issues swiftly
- Handling complaints and troubleshooting delivery or product-related concerns with a customer-first mindset
- Maintaining accurate records in CRM systems and preparing reports as needed
- Supporting wider customer service and account management initiatives
What We’re Looking For:
- Proven experience in a customer service, order processing, or client support role
- Strong communication and interpersonal skills—you’re confident, courteous, and solutions-focused
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities
- Comfortable using CRM systems, Microsoft Office, and working with data
- A team player who thrives in a fast-paced, high-volume environment
What’s in It for You?
- Generous benefits package, including pension, holiday allowance, and staff discounts
- The chance to work for a globally recognised brand with genuine career progression opportunities
- A supportive, team-oriented culture where your voice is heard and your work makes a difference
Customer Service Co-ordinator in Paisley employer: JSS Search
Contact Detail:
JSS Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Paisley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you’d handle specific situations and be ready to share your experiences—show them you’re the problem solver they need!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one. Quality over quantity, folks!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive attitude—just what they’re looking for!
We think you need these skills to ace Customer Service Co-ordinator in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Coordinator role. Highlight your customer service experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and explain why you’re the perfect fit for our team. Keep it concise but engaging—let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently—this is key for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at JSS Search
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the FMCG sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or went above and beyond for a customer. This will demonstrate your proactive approach and problem-solving abilities, which are crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to order processing, handling complaints, and working with CRM systems. Practising your responses will help you articulate your thoughts clearly during the interview. Remember, it’s all about showing how your skills align with what they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in the role. This shows that you’re engaged and serious about contributing to their success.
