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- Tasks: Be the go-to person for customer queries and ensure smooth order delivery.
- Company: Join a leading FMCG brand known for quality and innovation.
- Benefits: Enjoy a generous benefits package and career progression opportunities.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic team culture where your contributions are valued.
The predicted salary is between 26000 - 30000 £ per year.
Location: Glasgow (On-site or Hybrid, depending on business needs)
Salary: £26,000 – £30,000 + Excellent Benefits Package
Contract: Full-Time, Permanent
Join a market-leading, blue-chip FMCG business at the heart of a fast-paced, customer-driven operation. We’re looking for a highly organised and proactive Customer Services Coordinator to join our dynamic team in Glasgow. This is a fantastic opportunity to be part of a trusted, global brand known for its commitment to quality, innovation, and customer satisfaction.
If you’re a natural problem solver with a passion for delivering exceptional service, this could be the perfect next step in your career.
What You’ll Be Doing:
- Acting as the first point of contact for customer queries—via phone, email, or digital platforms
- Managing the order-to-delivery process, ensuring accuracy and timely fulfilment of customer orders
- Liaising with internal departments (supply chain, logistics, sales) to resolve customer issues swiftly
- Handling complaints and troubleshooting delivery or product-related concerns with a customer-first mindset
- Maintaining accurate records in CRM systems and preparing reports as needed
- Supporting wider customer service and account management initiatives
What We’re Looking For:
- Proven experience in a customer service, order processing, or client support role
- Strong communication and interpersonal skills—you’re confident, courteous, and solutions-focused
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities
- Comfortable using CRM systems, Microsoft Office, and working with data
- A team player who thrives in a fast-paced, high-volume environment
What’s in It for You?
- Generous benefits package, including pension, holiday allowance, and staff discounts
- The chance to work for a globally recognised brand with genuine career progression opportunities
- A supportive, team-oriented culture where your voice is heard and your work makes a difference
Customer Service Co-ordinator in Milton employer: JSS Search
Contact Detail:
JSS Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Milton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident is key. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace Customer Service Co-ordinator in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Coordinator role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and easily. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at JSS Search
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent developments in the FMCG sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your problem-solving abilities and customer service skills. Think about times when you turned a negative situation into a positive outcome, as this aligns perfectly with the role's focus on exceptional service.
✨Master the Order-to-Delivery Process
Familiarise yourself with the order-to-delivery process and be ready to discuss how you would manage it. Highlight your organisational skills and attention to detail, as these are crucial for ensuring accuracy and timely fulfilment of customer orders.
✨Be Ready to Collaborate
Since the role involves liaising with various internal departments, prepare to discuss how you work within a team. Share examples of how you've successfully collaborated with others to resolve issues or improve processes, showcasing your ability to thrive in a fast-paced environment.
