Customer Service Co-ordinator in Glasgow

Customer Services Coordinator

Location:
Glasgow (On-site or Hybrid, depending on business needs)

Salary:
£26,000 – £30,000 + Excellent Benefits Package

Contract:
Full-Time, Permanent

Join a market-leading, blue-chip FMCG business at the heart of a fast-paced, customer-driven operation.

We\’re looking for a highly organised and proactive
Customer Services Coordinator
to join our dynamic team in Glasgow. This is a fantastic opportunity to be part of a trusted, global brand known for its commitment to quality, innovation, and customer satisfaction.

If you\’re a natural problem solver with a passion for delivering exceptional service, this could be the perfect next step in your career.

What You\’ll Be Doing:

• Acting as the first point of contact for customer queries—via phone, email, or digital platforms
• Managing the order-to-delivery process, ensuring accuracy and timely fulfilment of customer orders
• Liaising with internal departments (supply chain, logistics, sales) to resolve customer issues swiftly
• Handling complaints and troubleshooting delivery or product-related concerns with a customer-first mindset
• Maintaining accurate records in CRM systems and preparing reports as needed
• Supporting wider customer service and