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- Tasks: Lead compliance oversight for lending remediation programmes and ensure regulatory standards are met.
- Company: Join a fast-growing challenger bank known for its customer-first ethos and digital innovation.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in consumer lending compliance while working in an agile and innovative environment.
- Qualifications: Experience in consumer lending compliance and strong understanding of FCA rules required.
- Other info: Ideal for those passionate about regulatory compliance and improving customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A respected and fast-growing challenger bank, recognised for its customer-first ethos, digital innovation, and agile approach, is now seeking to hire a number of compliance specialists for an upcoming project. The ideal candidate will have a proven background in consumer lending compliance and hands-on experience in managing or contributing to regulatory remediation programmes related to affordability, responsible lending, mis-selling, or similar matters.
Key Responsibilities:
- General: Lead or support compliance oversight of lending remediation programmes, ensuring regulatory standards (FCA/PRA) are met. Provide expert guidance on regulatory interpretation (e.g. CONC, MCOB, SYSC), particularly around affordability, creditworthiness, and customer redress. Review and challenge remediation plans, including redress methodologies, customer communications, and outcome testing frameworks.
- Oversight of Root Cause Analysis: Ensure the business correctly identifies why the lending failure occurred. Validate that causes are linked to compliance control failures, such as inadequate customer due diligence (CDD), inappropriate credit risk assessments, and weak governance in product approval.
- Design & Review of Remediation Plans: Advise on design of customer redress methodologies. Review scripts, customer communications, redress calculators, and decision frameworks. Challenge business decisions to ensure fair treatment of affected customers.
- Monitoring & Testing of Implementation: Independently test samples of remediated cases for compliance with policy and regulatory standards. Identify any systemic errors or inconsistencies in how remediation is being applied.
- Engagement with Regulators: Act as the interface between the business and regulators (e.g., FCA Skilled Person reviews, Section 166 reports). Submit regular progress reports or MI to demonstrate effective oversight and compliance with remediation requirements.
- Strengthening Future Controls: Recommend policy updates, training, and process changes to prevent recurrence. Contribute to improving systems around lending criteria and decisioning, customer communications, and MI/reporting dashboards.
Required Skills and Experience:
- Proven experience in compliance within a consumer lending environment, such as personal loans, credit cards, auto finance, or mortgages.
- Demonstrated experience in lending remediation programmes, either regulatory- or business-led.
- Strong understanding of relevant FCA rules and guidance (especially CONC, MCOB, and Principles for Businesses).
- Experience with customer redress, affordability reviews, or vulnerable customer frameworks is highly desirable.
- Familiarity with remediation sampling, testing, and MI reporting.
- Confident engaging with senior stakeholders and regulators in a compliance advisory capacity.
- Excellent analytical, communication, and problem-solving skills.
Preferred Qualifications:
- Degree in Law, Finance, Business, or a related field.
- Compliance certification (e.g., ICA, CISI, or equivalent).
- Previous exposure to Section 166 or FCA enforcement-related remediation is advantageous.
Compliance Specialist – Consumer Lending employer: JSS Search
Contact Detail:
JSS Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Specialist – Consumer Lending
✨Tip Number 1
Familiarise yourself with the key regulatory frameworks such as CONC and MCOB. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance in consumer lending.
✨Tip Number 2
Network with professionals in the compliance field, especially those who have experience in consumer lending. Engaging with industry experts can provide insights into current trends and challenges, making you a more informed candidate.
✨Tip Number 3
Prepare to discuss specific examples of your experience with remediation programmes. Be ready to explain how you've contributed to compliance oversight and what outcomes resulted from your efforts.
✨Tip Number 4
Stay updated on recent changes in FCA regulations and guidance. Showing that you are proactive about keeping your knowledge current can set you apart from other candidates during the interview process.
We think you need these skills to ace Compliance Specialist – Consumer Lending
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in consumer lending compliance. Focus on specific projects you've worked on, especially those related to regulatory remediation programmes and your understanding of FCA/PRA standards.
Craft a Strong Cover Letter: In your cover letter, emphasise your hands-on experience with compliance oversight and your ability to engage with regulators. Use specific examples to demonstrate your expertise in areas like affordability and customer redress.
Showcase Relevant Skills: Clearly outline your analytical, communication, and problem-solving skills in your application. Mention any compliance certifications you hold and how they relate to the role, as well as your familiarity with relevant FCA rules.
Prepare for Interviews: If invited for an interview, be ready to discuss your previous experiences in detail. Prepare to explain how you've contributed to compliance oversight and remediation plans, and think about how you would approach challenges in this role.
How to prepare for a job interview at JSS Search
✨Know Your Regulations
Familiarise yourself with the relevant FCA rules and guidance, especially CONC and MCOB. Be prepared to discuss how these regulations apply to consumer lending and how you've navigated them in your previous roles.
✨Demonstrate Your Experience
Highlight your hands-on experience with lending remediation programmes. Be ready to share specific examples of how you've contributed to regulatory compliance and customer redress initiatives in past positions.
✨Engage with Confidence
Show that you can confidently engage with senior stakeholders and regulators. Prepare to discuss how you've acted as an interface between businesses and regulatory bodies, and be ready to provide examples of successful interactions.
✨Analytical Skills Showcase
Prepare to demonstrate your analytical and problem-solving skills. You might be asked to review a hypothetical remediation plan or identify potential compliance issues, so practice articulating your thought process clearly.
