IT Operations Manager - University / Higher Education Sector

A leading London university is seeking an experienced IT Operations Managerto take ownership of their core academic and administrative IT systems. This is a hybrid role requiring three days a week on-sitein central London.

Applicants must have prior experience working within a UK university or higher education environment.

The Role

You’ll lead the day-to-day operations and support of key university systems, including:

• CRM (e.g. Salesforce, Microsoft Dynamics)

• LMS (e.g. Moodle, Canvas)

• SRS (e.g. SITS, Banner)

• ERP (e.g. Oracle, Unit4, Workday)

This role is perfect for someone who thrives in a fast-paced academic environment and can engage with both technical teams and academic stakeholders.

Key Responsibilities

• Manage and maintain mission-critical systems (CRM, LMS, SRS, ERP)

• Lead a small team and work with third-party vendors

• Ensure smooth service delivery, incident management, and system performance

• Collaborate with internal departments to support digital transformation initiatives

• Monitor compliance with IT policies and regulatory requirements

• Contribute to strategic planning and operational improvements

About You

• Significant IT operations experience in a UK university or higher education institution

• Strong technical understanding of CRM, LMS, SRS, and ERP systems

• Excellent communication and leadership skills

• Ability to manage multiple priorities and deliver in a complex environment

• ITIL or similar service management framework experience (desirable)

What’s on Offer

• Salary up to £70,000 depending on experience

• Hybrid working (3 days on-site, 2 remote)

• Pension and generous holiday allowance

• Opportunity to shape IT operations at a respected London university