Technical Applications Manager

We have an exciting opportunity for the right person to join our busy Business Systems team. This role is being recruited directly by JSP; therefore, we kindly ask that recruitment agencies do not contact us.

Department: Business Systems

Job Purpose: The IT Technical Application Manager is responsible for ensuring the stability, performance, and continuous improvement of the organisation’s business‑critical applications. This role acts as the technical owner and subject matter expert for key systems, managing controlled changes, integrations, data quality, and supplier relationships. Working closely with business teams, the IT Technical Application Manager ensures applications effectively support business processes and that changes are delivered safely, securely, and in alignment with ITIL best practice.

Key Responsibilities:

• Application Ownership & Management: Act as the technical owner for assigned business‑critical applications. Ensure systems remain stable, performant, secure, and updated. Manage application lifecycle activities including upgrades, patching, and configuration changes. Monitor application health, usage, and performance; proactively resolve issues.
• Change Management & System Improvements: Implement system changes, enhancements, and configuration updates following ITIL change management practices. Evaluate change requests, assess impact and risk, create implementation plans, and ensure proper testing. Coordinate user acceptance testing (UAT) and post‑implementation validation. Maintain audit‑compliant change records and documentation.
• Business Process & Requirements Support: Work closely with business teams to understand operational processes and ensure applications support their needs. Map business processes into system workflows and recommend optimisations. Translate business requirements into clear technical specifications and solution designs. Support continuous improvement initiatives across systems and processes.
• Data Management: Ensure data accuracy, integrity, and security within managed applications. Maintain master data and oversee data governance processes. Support data imports, exports, cleansing, and validation activities. Troubleshoot data inconsistencies and work with stakeholders to resolve underlying issues. Manage & support integrations between applications, databases & external systems. Ensure API connections, data feeds, and interface schedules operate reliably. Work with internal and external developers to resolve integration issues and implement new connections.
• Incident & Problem Management: Act as the escalation point for business‑critical application incidents. Troubleshoot and resolve complex application issues in a timely manner. Participate in incident response, root cause analysis, and problem‑resolution activities. Provide on‑call or out‑of‑hours support for critical issues when required. Manage relationships with application vendors, hosting providers, and support partners. Coordinate support tickets, elevate issues, and oversee the delivery of technical services. Review and monitor SLAs, contracts, and service performance. Support vendor evaluations and contribute to system selection processes.
• Documentation & Governance: Create and maintain full system documentation, including configuration records, process maps, data flows, and user guides. Ensure documentation is accurate, up to date, and compliant with internal standards. Support audits, compliance reviews, and security assessments.

Skills/Attributes:

• Technical Skills: Strong experience supporting and configuring enterprise or business‑critical applications. Understanding of application architecture, databases, APIs, and integrations. Knowledge of ITIL processes, especially change, incident, and problem management. Familiarity with SQL, reporting tools, and data analysis techniques (desirable). Understanding of data governance principles and best practices.
• Business & Interpersonal Skills: Ability to translate complex technical issues into clear business language. Strong analytical, troubleshooting, and problem‑solving skills. Excellent communication and stakeholder management skills. Experience working with cross‑functional teams and external suppliers. Ability to manage multiple priorities and deliver to deadlines.
• Key Attributes: Detail‑oriented and methodical, with strong documentation discipline. Proactive approach to system improvement and risk reduction. Customer‑focused mindset with a commitment to service excellence. Able to work independently while collaborating effectively across teams. Calm and resilient when handling critical incidents or high‑pressure situations.