At a Glance
- Tasks: Manage client orders from start to finish, ensuring timely delivery and accuracy.
- Company: Join JSM Brand Exposure, a leader in branded merchandise with over 20 years of experience.
- Benefits: Earn £30,000 to £33,000, enjoy a Monday to Friday schedule, and finish early on Fridays.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the vital link between clients and our production team, making every order a success.
- Qualifications: Experience in managing orders and excellent attention to detail are essential.
The predicted salary is between 30000 - 33000 £ per year.
When a client says yes, the real work starts.
You'll be the person who makes sure they get exactly what they ordered, on the day they need it.
JSM Brand Exposure has supplied branded merchandise, print and corporate gifts to some of the UK's best-known businesses.
We've been doing it for over 20 years, with our own 16,000 sq ft production and fulfilment site in Gloucester
Our sales team wins the order, and you deliver it.
Once a client confirms, the order is yours through to delivery.
You'll: Set up orders on our system and place them with suppliers or our in-house production team Prepare and check artwork proofs Track every order, liaise with suppliers and escalate early when something is at risk Be the client's day-to-day contact, updating them before they have to ask You'll be running many orders at once, often for events with fixed dates.
One wrong Pantone or misspelled name and the client notices, so accuracy is everything.
About you Experience managing orders, projects or customer accounts from start to finish in a busy environment Excellent attention to detail Clear, friendly communication by email and phone Well organised and calm when things go wrong Comfortable with order management or ERP systems and Excel Experience in promotional merchandise or print is a bonus, but not essential
What you get £30,000 to £33,000, depending on experience Monday to Friday, 8am to 5pm, with a 4:30pm finish on Fridays
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Client Support Executive in York employer: JSM UK Ltd
At JSM Brand Exposure, we pride ourselves on being an excellent employer, offering a dynamic work environment in Gloucester where creativity and collaboration thrive. Our team enjoys competitive salaries, generous holiday allowances, and opportunities for professional growth within a supportive culture that values innovation and teamwork. With our commitment to employee development and a focus on meaningful projects, we empower our staff to make a real impact while enjoying the benefits of working with some of the UK's leading brands.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Executive in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JSM UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JSM UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Executive in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JSM UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JSM UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JSM UK Ltd!
How to prepare for a job interview at JSM UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
