It Field Engineer in Manchester

My Client, who is an MSP, is looking for an IT Field Engineer to join their growing team. The role is office-based with field travel as required. Client site attendance for support and project work when necessary, and a company van provided for work use.

Role Overview

As an IT Support Field Engineer, you are primarily office-based, providing technical support to business clients. You handle day-to-day support, escalations, and coordination with the service desk, attending customer sites only when remote resolution is not possible or when required for project and infrastructure work. You act as a dependable support resource, balancing office-based support delivery with targeted onsite visits.

Key Responsibilities

• Provide IT support to business clients from the office as part of the support team
• Resolve hardware, software, and connectivity issues remotely
• Attend client sites when required for support issues that cannot be resolved remotely
• Carry out onsite work for projects, installs, refreshes, and infrastructure changes
• Install, configure, and replace PCs, laptops, printers, and peripherals
• Support Windows 10/11 desktop environments
• Assist with office moves, refresh projects, and new site setups
• Work from service desk tickets and scheduled site visits
• Escalate complex issues to senior engineers
• Maintain clear job notes and documentation
• Communicate clearly with users and customers

Required Skills and Experience

• Experience in an IT support or field engineer role
• Strong working knowledge of Windows 10/11
• Basic networking knowledge (IP addressing, Wi‑Fi, cabling)
• Microsoft 365 user support experience
• Confident with hardware installs and fault finding
• Comfortable working in an office-based support role with occasional site visits
• Full UK driving licence

Desirable Experience

• MSP or multi-site support background
• Active Directory user administration
• Printer and multi-function device support
• Exposure to small IT projects

What You Get

• Office-based role with structured support environment
• Company van for work use
• Tools, equipment, and fuel provided
• Competitive salary based on experience
• Pension and paid holidays
• Training and progression opportunities

Working Hours

Full-time, Monday to Friday

Core business hours

Occasional out-of-hours work may be required

Only relevant candidates will be contacted