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For Companies At a Glance
- Tasks: Provide IT support to business clients and resolve technical issues both remotely and onsite.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Enjoy a competitive salary, company van, training opportunities, and paid holidays.
- Why this job: Make a real difference in tech support while gaining valuable experience in the field.
- Qualifications: Experience in IT support, strong Windows knowledge, and a full UK driving licence.
- Other info: Structured environment with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
My Client, who is an MSP, is looking for an IT Field Engineer to join their growing team. The role is office-based with field travel as required. Client site attendance for support and project work when necessary, and a company van provided for work use.
Role Overview
As an IT Support Field Engineer, you are primarily office-based, providing technical support to business clients. You handle day‑to‑day support, escalations, and coordination with the service desk, attending customer sites only when remote resolution is not possible or when required for project and infrastructure work. You act as a dependable support resource, balancing office‑based support delivery with targeted onsite visits.
Key Responsibilities
- Provide IT support to business clients from the office as part of the support team
- Resolve hardware, software, and connectivity issues remotely
- Attend client sites when required for support issues that cannot be resolved remotely
- Carry out onsite work for projects, installs, refreshes, and infrastructure changes
- Install, configure, and replace PCs, laptops, printers, and peripherals
- Support Windows 10 / 11 desktop environments
- Assist with office moves, refresh projects, and new site setups
- Work from service desk tickets and scheduled site visits
Required Skills and Experience
- Experience in an IT support or field engineer role
- Strong working knowledge of Windows 10 / 11
- Basic networking knowledge (IP addressing, Wi‑Fi, cabling)
- Microsoft 365 user support experience
- Confident with hardware installs and fault finding
- Comfortable working in an office‑based support role with occasional site visits
- Full UK driving licence
Desirable Experience
- MSP or multi‑site support background
- Active Directory user administration
- Printer and multi‑function device support
- Exposure to small IT projects
What You Get
- Office‑based role with structured support environment
- Company van for work use
- Tools, equipment, and fuel provided
- Competitive salary based on experience
- Pension and paid holidays
- Training and progression opportunities
Working Hours
- Full-time, Monday to Friday
- Core business hours
- Occasional out-of-hours work may be required
Only relevant candidates will be contacted.
It Field Engineer in Clifton employer: JSM Recruitment
Contact Detail:
JSM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Field Engineer in Clifton
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you know in the IT field, the better your chances of landing that IT Field Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace It Field Engineer in Clifton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and field engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 10/11 and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with remote support and client interactions, and let us know how you handle challenges in a fast-paced environment.
Show Off Your Technical Skills: We love seeing candidates who are confident with hardware installs and fault finding. Make sure to include specific examples of how you've resolved issues in the past, especially with Microsoft 365 or networking basics. It’ll help us see your problem-solving skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at JSM Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and basic networking concepts. Be ready to discuss how you've resolved hardware and software issues in the past, as this will show your practical experience and confidence in handling technical challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled difficult support issues, especially those that required onsite visits. Highlight your ability to balance remote support with fieldwork, as this is key for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Company
Research the MSP you're interviewing with. Understand their services, client base, and any recent projects they've undertaken. This will not only help you tailor your answers but also demonstrate your genuine interest in the company and the role.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of the interview. Inquire about the team structure, the types of projects you'll be involved in, or how success is measured in the role. This shows you're engaged and serious about the opportunity.