At a Glance
- Tasks: Support colleagues with digital tools and improve system efficiency.
- Company: Join JSM Group, a leader in digital infrastructure since 1998.
- Benefits: Gain hands-on experience, earn while you learn, and enjoy career progression.
- Other info: Flexible learning options and opportunities for further apprenticeships available.
- Why this job: Kickstart your tech career and make a real impact in a dynamic team.
- Qualifications: No coding needed, just curiosity about technology and a passion for helping others.
The predicted salary is between 49500 - 60500 £ per year.
THE COMPANY
Established in 1998, JSM Group designs and installs the power networks, digital infrastructure and specialist systems that critical industries run on, from high-power grid connections and data centres to renewable energy.
Our turnkey teams deliver complex infrastructure at speed, on time, and with reduced legislative, technical and commercial risk.
THE TEAM
You'll sit within our IT team and play a key role in supporting our pre-construction team, where every project starts.
Estimating, design, commercial, delivery and advisory colleagues all rely on information flowing cleanly between them.
You'll become the person who knows how our systems work, helps colleagues get more out of them, and spots where a manual step or a duplicated effort could be removed.
Our teams delivers high-value electrical infrastructure projects for some of the most demanding clients in the sector – from hyperscale data centre operators to major industrial and grid clients.
We are building a team of exceptional project management professionals who can drive complex programmes from award through to energisation, and we want people who take real ownership of their projects
SCOPE OF ROLE
This is a great first step into a career in digital and business systems.
JSM has invested in good tools Procore, Claude, Microsoft 365 and a growing set of approved AI tools among them.
This role exists because tools only create value when people use them well, and that takes someone whose job it is to help.
This is a role of people as much as a technical one.
You don't need to code, and you don't need previous experience - just curiosity about technology, patience with people who are busy, and an eye for a better way of doing things.
- What you'll be doing
- Support colleagues' day to day in their use of our business systems - including Procore, Microsoft 365 and our approved AI tools - responding through the right channel, escalating anything more complex, and keeping simple records so we can fix recurring causes rather than symptoms.
- Become a recognised superuser of the tools the pre-construction team relies on and keep your own knowledge current as those tools change.
- Run short training sessions, floor-walks and drop-ins, and write clear, plain-English guides, quick-reference cards and short how-to videos - pitched at the audience rather than at the technology.
- Use our digital systems to identify productivity and performance improvements - where work is duplicated, where information gets stuck, where a manual step could be removed - and put practical suggestions forward, thinking about the wider impact and flagging the risks as well as the benefits.
- Help configure and maintain digital workspaces, templates, permissions and folder structures so information is easy to find and consistently stored.
- Handle data accurately and securely and maintain system security in line with JSM policy - applying information-security principles to how information is transferred, stored, used and deleted, and helping colleagues understand why those controls exist rather than just enforcing them.
- Support the roll-out of new tools and changes to existing ones - helping test, gather feedback and bring people up to speed.
- Use collaborative technologies to help teams share information and good practice across our three business lines.
- Work safely and follow health and safety appropriate to the task, including when visiting sites.
- Complete your apprenticeship coursework and build your knowledge with our support - including sitting in with colleagues in other departments and on live bids and feasibility work to see how they work.
- What you'll study
- You'll work towards the Digital Support Technician Level 3 standard (ST0120), taking the Digital Applications Technician option - typically around 15 months plus an end-point assessment.
- Study is usually blended (day-release or online) with a training provider, with paid time set aside for your off-the-job learning.
- You'll cover digital information systems; digital architecture, including storage, cloud and operating systems; maintaining end-user systems; information security and system security; managing and analysing data; collaborative technologies; digital change and transformation; and communicating effectively with non-technical audiences.
- On completion we'll talk with you about your next step.
Options may include further digital or business improvement apprenticeships as your role develops.
Any funded progression will depend on the apprenticeship funding rules in place at the time.
What we're looking for
Essential
- Curiosity about technology and an interest in how systems and processes work.
- #J-18808-Ljbffr
Digital Support Apprentice in Potters Bar employer: Jsm-Group-4
At JSM Group Services Ltd, we pride ourselves on being an exceptional employer, particularly for the Head of Procurement role. Our collaborative work culture fosters innovation and professional growth, offering employees the chance to lead a high-performing team while developing strategic supplier relationships in a dynamic environment. With a commitment to equal opportunities and a focus on continuous improvement, we provide a supportive atmosphere where your contributions directly impact project success and company objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Apprentice in Potters Bar
✨Maximise Your Local Education Network
Tap into your school or college’s career services as they often have connections with local education businesses, including potential apprenticeship opportunities. Attend any workshops or career fairs they host, as they can be a goldmine for meeting representatives from companies like Jsm-Group-4.
✨Show Off Your Passion for Digital Learning
Get involved in online communities that focus on digital learning and education. Join forums, participate in webinars, and contribute to discussions on platforms like Twitter or LinkedIn. This not only gives you insider knowledge but also shows companies like Jsm-Group-4 that you're genuinely engaged in the field.
✨Be Ready for a Practical Assessment
Since this is an apprenticeship, be prepared to showcase your skills through practical assessments or tasks during interviews. Research common tasks in the digital-learning space and practice how you’d approach them, as this will help you stand out when applying to Jsm-Group-4.
✨Craft Your Application for Impact
When applying for the apprenticeship, tailor your application to highlight any relevant skills or experiences you have with digital tools or teaching methods. Personalise it for Jsm-Group-4, and don’t forget to express your enthusiasm for both education and technology!
We think you need these skills to ace Digital Support Apprentice in Potters Bar
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in digital learning and education, make sure to highlight your passion for education and technology. We want to see how motivated you are to grow and learn throughout your apprenticeship with us at Jsm-Group-4.
Include Relevant Projects.:If you've worked on any tech-related projects or created educational content, definitely mention those! These can really demonstrate your skills and understanding of digital learning tools, which is crucial for the role of Digital Support Apprentice.
Be Clear About What You Want to Learn:In your cover letter, don’t be shy about sharing what you hope to achieve during your apprenticeship. Whether it’s mastering certain tools or gaining teaching experience, we want to know how you plan to make the most of your time with us at Jsm-Group-4.
Polish Your CV for Education:Make sure your CV highlights any relevant education or certifications that pertain to digital learning. This could include your coursework, any workshops you attended, or even online courses – anything that shows your dedication to the field and your readiness for an apprenticeship.
How to prepare for a job interview at Jsm-Group-4
✨Show Your Passion for Digital Education
During the interview, let your enthusiasm for digital learning shine through. Share experiences where you've used online tools or platforms, or even projects where you created educational content. This will show Jsm-Group-4 that you're not just looking for any role, but you genuinely care about making a difference in the digital education space.
✨Prepare for Scenario-based Questions
Given that it's a digital learning role, expect scenario-based questions that will test your problem-solving skills. Think about situations where you've had to adapt to new technologies or engage with learners remotely. It’s all about demonstrating your ability to thrive in an ever-evolving digital environment!
✨Highlight Your Learning Agility
As an apprentice, you’ll need to show your eagerness to learn. Discuss any relevant courses you've taken, online certifications, or workshops that can highlight your commitment to professional growth. Let Jsm-Group-4 know you're ready to absorb knowledge like a sponge!
✨Familiarise Yourself with Digital Tools
Brush up on popular digital education tools that might be relevant to the role, such as LMS platforms, video conferencing tools, or content creation software. We might even get into technical discussions about these tools in the interview, so being able to articulate your thoughts and experiences with them will definitely give you an edge!
