Data Protection Officer, Risk & Governance Manager in Potters Bar

Our mission is to enable a harm free future by promoting safety, health and wellbeing, protecting the environment, and empowering teams with the knowledge, skills and tools to act responsibly and continually improve. We commit to live JSM values every day.

Integrate
We focus on value for others, break down barriers and look out for each other. We represent the SHEQ team professionally, enable our operations to deliver efficiently & effectively and support each other's objectives.

Communicate
We share information openly, seek to understand and keep things simple and positive. We ensure communication is two-way, escalate blockers, role model SHEQ related behaviours. We own and learn from mistakes, stay objective, and challenge how we do things. We proactively identify trends in data and conduct meaningful investigations to find solutions.

Drive Outcomes
We take timely action, deliver on our promises, and recognise success. We own our tasks and focus on the “So What?”

Continually Evolve
We are situationally aware, positive about change and help ourselves and others develop. We drive improvement using root causes analysis, data and insight to continually improve promoting a right-first-time approach.

Living these values will aid our Human Factors approach seeking to understand behaviour and influence in a different way enabling everyone to:

• Look out for ourselves – Avoid auto-pilot, be aware of surroundings and intentional about our actions.
• Look out for others – Engage and encourage others to succeed.
• Fix the System – Change the operation or work environment to better influence behaviours.

Scope of Role
Act as primary point of contact for all JSM Group Governance & Risk related issues. Act as JSM Group Data Protection Officer. Embed enterprise risk management principles across all levels in the organisation to improve delivery. Provide independent assurance across a range of internal controls. Contribute to and where relevant lead relevant improvement projects.

General Duties – Look Out for Ourselves
Act as visible data protection, risk and governance champion, setting an example with related behaviours and demonstration of JSM’s values. Act as senior adviser and apply solid technical knowledge; consistently performs complex tasks contributing to departmental goals. Tackle complex and non-routine work, frequently solving difficult issues with initiative and providing guidance to team members for effective project execution. Undertake a mixture of proactive and reactive work; reviewed regularly for effectiveness, maintaining moderate autonomy.

General Duties – Look Out for Others
Leading others through influence, operating as a senior advisor across functions on matters relating to Data Protection, Governance & Risk where errors could have major financial implications, impacting departmental and business performance. Maintain regular internal and external communication, often requiring negotiation skills to foster relationships that support departmental and organizational objectives. Define, raise awareness of and embed data protection, governance and risk management principles across the organisation to improve delivery and increase efficiency/productivity. Establish a risk-based assurance programme for internal audit across a range of Internal Controls, develop and lead an internal team of trained auditors to deliver the programme. Undertake relevant duties and responsibilities in the role of JSM Data Protection Officer. Establish and maintain relevant aspects of JSM’s management system concerning all aspects of Data Protection, Risk Management, Governance and Ethical business practice. Own the overarching JSM Operating Framework (minimum standards of internal control for UK and all international operations). Establish meaningful Data Protection, Risk and Governance measures and KPI’s, using objective data to prioritise improvement action. Collaborate with the Transformation Team on strategic change projects such as ERM implementation. Prioritise, co-ordinate and where appropriate lead related improvement projects.

General Duties – Fix the System
Ensure oversight and governance of investigation processes of all significant complaints and quality issues, applying Just Culture and a Human Factors approach to establish the root causes, and necessary preventative measures. Approving the required reports in a timely manner and ensuring lessons are shared internally and externally where relevant. Working collaboratively with the Head of Functions and Risk Owners to manage to identify and track improvement activities. Lead Group/Divisional Continuous Improvement Projects, using the Problem-Solving Tool Kit / Lean & 5S principles and ensuring the objective measurement of both tangible and intangible benefits. Work collaboratively with other supporting functions to ensure alignment and prioritisation of initiatives and improvement activity.

Experience
Experience in a Data Protection, Enterprise Risk Management and Audit functional leadership role within a fast-paced utilities or engineering environment. Strong verbal and written communication skills, with the ability to collaborate effectively across departments and present confidently. Experience in digitisation and simplification of management systems/documentation. Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify root causes. Demonstrated success in driving continuous improvement initiatives and implementing Lean tools. A track record of self-motivation and inspiring change in an evolving industry with increased utilisation of technology are key to success. A flexible and dynamic approach, pragmatic, diplomatic but assertive manner, able to work alone but also a team player. Good organisational skills and attention to detail. Highly computer literate and proficient in Microsoft Office software suite.

Qualifications & Experience
Data Protection Officer trained and experience in GDPR compliance. ISO or other lead auditor qualification. Level 6/7 qualification and associated Charter Professional accreditation.

What we offer you
We truly value your work, time, and skills! In return, we will offer you a competitive salary and additional benefits to support your professional growth, including: Participation in mentoring and coaching programmes, 28 days of holiday (excluding bank holidays), 2 paid volunteering days a year, Continuous training and development, in both technical and business skills.

Equal Opportunity Statement
JSM Group Services Ltd. is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, and to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. All decisions about people at work are based on abilities, skills, performance, behaviour, and business requirements. JSM Group operates a zero-tolerance policy to any form of discrimination, abuse, or harassment.