At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for colleagues.
- Company: Join JSM Group, a leader in digital infrastructure and advisory services.
- Benefits: Gain a nationally recognised qualification and hands-on experience in IT.
- Other info: Opportunity to progress to Level 4 Network Engineer apprenticeship after completion.
- Why this job: Kickstart your IT career with real responsibility and support from experienced colleagues.
- Qualifications: GCSEs in English and Maths at grade 4/C or above required.
The predicted salary is between 19575 - 23925 £ per year.
This is a great first step into a career in IT. As an IT Apprentice, you'll be the friendly first point of contact for colleagues across JSM, helping keep our laptops, software, networks and phones running so everyone can do their job. You'll learn on the job alongside our IT team while working towards your Level 3 qualification.
JSM Group brings together three connected businesses – Power, Digital Infrastructure and Advisory – to design, build and connect the infrastructure the country relies on, from concept to connection. An apprenticeship with us means real responsibility from day one, a nationally recognised qualification, and the support of experienced colleagues who want you to succeed. Our values shape how we work: we are Personal (human, caring and accountable), Brilliant (better together), Driven (determined and always improving) and known for Sound Judgment (making intelligent, well-reasoned decisions).
What You'll Do
- Provide first-line IT support to colleagues in person, by phone, email and our ticketing system – logging, prioritising and tracking requests
- Diagnose and fix routine hardware, software and connectivity problems, and escalate anything more complex
- Set up, configure and hand over laptops, desktops, mobiles, printers and other equipment for new starters and projects
- Help manage user accounts, access and password resets under supervision, following our security policies
- Support our networks, Wi-Fi and cabling across offices and sites, and help roll out upgrades and new systems
- Keep the IT asset register and support documentation accurate and up to date
- Apply data-security and acceptable-use policies, helping keep JSM's systems safe and compliant
- Work safely at all times and follow health & safety appropriate to the task, including when working on different sites
- Complete your apprenticeship coursework and build your technical knowledge with our support
Training Outcome
After successfully completing the apprenticeship there is the possibility to progress onto the Level 4 Network Engineer apprenticeship and secure a role within the organisation.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- Essential - GCSE - English - 4 / C or above
- Essential - GCSE - Maths - 4 / C or above
Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday - Friday, 8.00am - 5.00pm with one hour Lunch
- Expected Duration: 1 Year 6 Months
- Number of Positions Available: 2
- Training Provider: NEWHAM COLLEGE OF FURTHER EDUCATION
IT Apprentice employer: JSM CONSTRUCTION LIMITED
JSM Group is an exceptional employer for aspiring IT professionals, offering a supportive and dynamic work environment where you can thrive. As an IT Apprentice, you'll gain hands-on experience while working towards a nationally recognised qualification, all within a culture that values personal growth, collaboration, and sound judgment. With real responsibilities from day one and opportunities for further advancement, JSM is committed to helping you build a successful career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like JSM CONSTRUCTION LIMITED.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if JSM CONSTRUCTION LIMITED is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to JSM CONSTRUCTION LIMITED, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like JSM CONSTRUCTION LIMITED directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like JSM CONSTRUCTION LIMITED want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For JSM CONSTRUCTION LIMITED, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at JSM CONSTRUCTION LIMITED
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
