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- Tasks: Lead a team to enhance service operations and ensure customer satisfaction.
- Company: Join a family-run business representing a top global brand.
- Benefits: Enjoy a competitive salary, bonuses, life assurance, and comprehensive health support.
- Why this job: Be part of a motivated team focused on operational excellence and customer care.
- Qualifications: Experience in service operations and strong customer service skills required.
- Other info: Flexible holidays and a supportive work environment await you!
Service Controller Salary: Up to £39,000 + Up to £6,000 Bonus | Life Assurance (3x Basic Salary) | Comprehensive Benefits Package Join a family-run business representing one of the world's leading brands. Our client is seeking a Service Controller to oversee and enhance service operations, ensuring exceptional customer satisfaction while driving team performance. Why Apply? A competitive salary and outstanding benefits package, including: * Salary: Up to £40,000 per annum, plus up to £6,000 bonus. * Life Assurance: 3x basic salary. * Employee Assistance Programme (EAP): Access to legal, mental health, and medical support via a personalised app. * Health Cash Plan: Support for healthcare costs. * Occupational Health Provision: Supporting your health and wellbeing. * Holidays: 23 days annual leave + Bank Holidays, with flexible additional holiday options. * Pension Scheme: A company-backed contribution plan. Your Role: As a Service Controller, you’ll lead an engineering workforce, ensuring “value for money” support and service while adhering to corporate standards. You will play a key role in maintaining customer satisfaction, optimising service delivery, and meeting departmental budgets and objectives. Key Responsibilities: * Customer Satisfaction: Ensure prompt attention to customer requirements, exceeding their expectations. * Workforce Management: Assign daily tasks to engineers, communicate ETAs to customers, and update all stakeholders on job status. * Warranty Standards: Manage warranty work with detailed documentation, including cause, action, photos, and additional repair details. * Operational Excellence: Ensure workshops, vehicles, tools, and equipment are maintained to a professional standard. * Sales & Revenue: Maximise retail hours sales to exceed company targets. * Workforce Motivation: Maintain a motivated team by addressing concerns, recommending training, and fostering strong working relationships. * Health & Safety: Enforce compliance with Health & Safety standards, referencing the company handbook. * Reporting: Oversee job cards, verify timesheets, and ensure all paperwork is processed within 24 hours. Key Accountabilities: * Achieve departmental budgets, targets, and objectives. * Dispatch new machines to the highest standard and ensure used machinery exceeds customer expectations. * Minimise customer disputes and maintain a focus on enhancing customer satisfaction. What We’re Looking For: * Previous experience controlling service operations in a similar role. * Understanding of plant machinery, service processes, and customer care. * Strong ability to manage and work closely with the engineering teams. * Proven track record of delivering exceptional customer service. * Ability to prioritise, manage tasks, and maintain high standards of service delivery. For further information, please apply and Stewart Lupton, JSL Solutions – Automotive Aftermarket Recruitment, will be in touch. JSL – Recruitment…The right way. Specialists in: * Automotive Aftermarket Recruitment * Sales and Marketing Recruitment * Senior Appointments and Executive Search
Service Controller employer: JSL Solutions Ltd
Contact Detail:
JSL Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarize yourself with the specific service operations and customer care standards of the company. Understanding their approach will help you align your experience with their expectations during the interview.
✨Tip Number 2
Highlight any previous experience you have in managing engineering teams or service operations. Be ready to discuss how you motivated your team and improved service delivery in past roles.
✨Tip Number 3
Prepare examples of how you've handled customer satisfaction issues in the past. Being able to demonstrate your problem-solving skills and commitment to exceeding customer expectations will set you apart.
✨Tip Number 4
Research the latest trends in health and safety standards relevant to the industry. Showing that you are proactive about compliance can give you an edge in the selection process.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Controller position. Make sure you understand the key responsibilities and accountabilities, as well as the skills and experience required.
Tailor Your CV: Customize your CV to highlight relevant experience in service operations and customer care. Emphasize any previous roles where you managed teams or improved service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and operational excellence. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role.
Highlight Relevant Skills: In your application, make sure to emphasize your understanding of plant machinery, service processes, and your ability to manage engineering teams effectively. This will show that you are well-suited for the position.
How to prepare for a job interview at JSL Solutions Ltd
✨Showcase Your Customer Service Skills
As a Service Controller, exceptional customer service is key. Prepare examples of how you've exceeded customer expectations in previous roles. Highlight specific situations where your actions led to improved customer satisfaction.
✨Demonstrate Leadership Experience
You'll be leading an engineering workforce, so it's important to showcase your leadership skills. Discuss your experience in managing teams, assigning tasks, and motivating staff. Be ready to share how you handle team dynamics and resolve conflicts.
✨Understand the Technical Aspects
Familiarize yourself with plant machinery and service processes relevant to the role. Be prepared to discuss your technical knowledge and how it applies to ensuring operational excellence and compliance with warranty standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Service Controller and how you would address them, particularly in terms of maintaining high service delivery standards.
