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For Companies At a Glance
- Tasks: Manage customer accounts, process orders, and provide technical support in a dynamic automotive environment.
- Company: Join a leading manufacturer in the automotive industry known for stability and career growth.
- Benefits: Enjoy a competitive salary, 26 days holiday, life assurance, and a supportive team culture.
- Why this job: Be part of a hands-on role that values accuracy, teamwork, and customer satisfaction.
- Qualifications: Strong customer service experience, ideally in B2B or automotive, with excellent communication skills.
- Other info: No need for a polished CV; just apply and we’ll help you with the details later.
The predicted salary is between 25000 - 29000 £ per year.
Location: Warrington, Cheshire | Salary: £30,000 – £34,000
26 Days Holiday + Bank Holidays | Life Assurance | Westfield Healthcare | 37.5 Hours Per Week
Are you an experienced customer service professional who thrives in a fast-paced, technical environment? We’re recruiting a Customer Service Advisor to join a well-established, industry-leading manufacturer in the automotive industry. This is an opportunity to take ownership of key customer accounts, support day-to-day operations, and play a vital role in ensuring the smooth delivery of products to customers across the UK.
The Role
You’ll manage a portfolio of UK automotive customers, acting as the first point of contact for orders, technical queries, pricing, and logistics. This isn’t a call centre job, it’s a hands-on, commercially focused role where your knowledge, attention to detail, and communication skills will directly support customer satisfaction. You’ll also assist in guiding and supporting team members, helping to ensure the department runs smoothly during busy periods or in the event of staff absence.
What’s in it for you?
- Salary: £30,000 – £34,000 (depending on experience)
- 26 days’ holiday + bank holidays
- Life assurance and Westfield Healthcare plan
- 37.5-hour working week
- A collaborative team environment with supportive leadership
- A respected employer offering long-term stability and career prospects
What You’ll Be Doing:
- Processing customer orders accurately, ensuring all orders are entered before close of business
- Providing technical and application support using internal catalogues and online catalogues
- Handling customer queries related to pricing, order history, back orders, and delivery updates
- Managing returns, customer concerns, and credit note processing
- Liaising with other departments, including sales, inventory, logistics, and finance
- Supporting the team leader with continuous process improvements
- Covering essential tasks during team absence (e.g. call handling, low-value order monitoring)
What We’re Looking For:
- Strong customer service background – ideally in B2B or the automotive sector
- Comfortable working with databases, order systems, and catalogues (BPCS and SAP knowledge a plus)
- Confident communicator with excellent relationship-building skills
- Self-motivated and proactive
- High attention to detail and process-driven
If you’re looking for a rewarding customer service role in the automotive sector and want to join a company that values accuracy, teamwork, and customer focus – we’d love to hear from you.
Please click the ‘Apply’ button and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. Don’t worry if your CV isn’t up to date. Just send what you have, and we’ll deal with that later.
Customer Service Advisor employer: JSL Solutions Ltd
Contact Detail:
JSL Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and its terminology. Understanding the basics of automotive products and services will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer queries and technical support questions, showcasing your ability to think on your feet.
✨Tip Number 3
Network with professionals in the automotive sector. Attend industry events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 4
Research the company’s values and culture. Understanding what they prioritise in customer service will allow you to tailor your responses in interviews, demonstrating that you align with their mission and approach.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in B2B or the automotive sector. Emphasise your skills in managing customer accounts and handling technical queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed customer relationships and resolved issues.
Highlight Technical Skills: Since the role involves using databases and order systems, be sure to mention any experience you have with BPCS, SAP, or similar systems. This will demonstrate your readiness for the technical aspects of the job.
Showcase Soft Skills: In your application, highlight your communication skills and attention to detail. Provide examples of how you've built strong relationships with customers and contributed to team success in previous roles.
How to prepare for a job interview at JSL Solutions Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in B2B or the automotive sector. Be prepared to discuss specific examples where you successfully resolved customer issues or improved satisfaction.
✨Demonstrate Technical Knowledge
Since this role involves technical queries, brush up on relevant automotive knowledge and any systems like BPCS or SAP. Being able to discuss how you've used similar systems in the past will impress the interviewers.
✨Emphasise Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare to share examples of how you've built relationships with customers and collaborated with other departments to resolve issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage returns, handle customer concerns, or process orders under pressure, and be ready to explain your approach.
