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- Tasks: Lead a dynamic customer service team and enhance customer experience.
- Company: Rapidly growing e-commerce company with a focus on unique licensed products.
- Benefits: Flexible working, competitive salary, and a supportive team environment.
- Why this job: Make a real impact by improving customer service and driving excellence.
- Qualifications: Experience in customer service management, preferably in e-commerce.
- Other info: Opportunity for hands-on involvement and collaboration with the board.
The predicted salary is between 28800 - 48000 £ per year.
Our client is a privately owned e-commerce company, enjoying a period of rapid growth. They specialise in an exciting range of licensed products, that are unique to them and generating ever growing traffic to their site. With an online rating of just under 5 stars from almost 10,000 customer reviews, their focus is very firmly on maintaining the best possible customer service levels to their B2C customers.
For that reason they are looking for a Customer Service Manager to lead their small but effective customer service team, working closely with the board of Directors, ensuring that they are aware of any recurring issues in order to continually improve their processes.
RequirementsThe ideal candidate will currently be an experienced Customer Service Manager or Customer Service with B2C experience, ideally in an ecommerce business. As this is a relatively small team, you will need to be hands on with customer calls, e-mails and web chats.
Role and ResponsibilitiesThe role will be office based four days each week with Fridays working from home. As the leader of the customer service function, you will guide process improvements, monitor ticket trends, and collaborate with the board to address recurring issues and drive service excellence. You will also be involved in day‐to‐day customer interactions to stay connected with client needs.
ApplicationIf you believe you have the experience to lead this team we would love to hear from you. In the first instance, please send an up to date version of your CV together with details of your current package.
Should you know anyone who may be interested in this, or any of our other vacancies, we offer a referral scheme.
Customer Service Manager in London employer: Js3 Recruitment
Contact Detail:
Js3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce space and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see that you can lead a team while keeping customer satisfaction at the forefront!
✨Tip Number 3
Show off your passion for customer service! When you get the chance to chat with potential employers, make sure to highlight your commitment to improving processes and driving service excellence. They’ll love to hear how you can contribute to their already stellar reputation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can help us maintain our high standards of customer service.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your B2C experience and any relevant achievements in e-commerce. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: As a potential leader of our customer service team, it's crucial to showcase your leadership experience. Share examples of how you've guided teams or improved processes in previous roles. We love seeing proactive problem solvers!
Be Personable in Your Cover Letter: Your cover letter is your chance to show us your personality! Let us know why you're passionate about customer service and how you can contribute to our team's success. We appreciate a friendly tone that reflects our company culture.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Js3 Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Service Manager, you'll likely face scenario-based questions. Think of examples from your past experiences where you've successfully handled difficult customers or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Leadership Style
Since this role involves leading a small team, be ready to discuss your leadership style. Share specific examples of how you've motivated your team, resolved conflicts, or implemented changes that improved customer service. This will demonstrate your capability to lead effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company's future plans, challenges they face in customer service, or how they measure success in this role. This shows that you're not just interested in the job, but also in contributing to the company's growth.
