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- Tasks: Lead a small customer service team and handle customer interactions directly.
- Company: Join a rapidly growing e-commerce company with a stellar online reputation.
- Benefits: Enjoy flexible working with Fridays from home and a supportive team environment.
- Why this job: Be part of a dynamic team focused on delivering top-notch customer service and improving processes.
- Qualifications: Experience in customer service management or as a representative, preferably in e-commerce.
- Other info: Opportunity to work closely with the board and influence company practices.
The predicted salary is between 28800 - 42000 £ per year.
Our client is a privately owned e-commerce company, enjoying a period of rapid growth. They specialize in an exciting range of licensed products that are unique to them and generating ever-growing traffic to their site. With an online rating of just under 5 stars from almost 10,000 customer reviews, their focus is very firmly on maintaining the best possible customer service levels to their B2C customers.
For that reason, they are looking for a Customer Service Manager to lead their small but effective customer service team, working closely with the board of Directors, ensuring that they are aware of any recurring issues in order to continually improve their processes.
The ideal candidate will currently be an experienced Customer Service Manager or Customer Service Representative with B2C experience, ideally in an e-commerce business. As this is a relatively small team, you will need to be hands-on with customer calls, e-mails, and webchats.
The role will be office-based four days each week with Fridays working from home. If you believe you have the experience to lead this team, we would love to hear from you. In the first instance, please send an up-to-date version of your CV together with details of your current package.
Customer Service Manager employer: Js3 Recruitment
Contact Detail:
Js3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their unique offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Research common customer service challenges in e-commerce. Being prepared to discuss how you would handle specific scenarios can set you apart from other candidates and show your proactive approach.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare examples of how you've successfully led a team in a customer service environment. Highlighting your leadership skills and hands-on experience will resonate well with the hiring managers looking for a capable Customer Service Manager.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in B2C and e-commerce settings. Use specific examples of how you've improved customer satisfaction or resolved issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and hands-on experience. Mention your familiarity with managing a small team and your ability to communicate effectively with both customers and the board.
Highlight Relevant Skills: Emphasise skills that are crucial for a Customer Service Manager, such as problem-solving, communication, and team management. Provide examples of how you've successfully used these skills in previous roles.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their products and customer service philosophy in your application. This shows that you are genuinely interested in the role and the company.
How to prepare for a job interview at Js3 Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially in a B2C environment. Be prepared to discuss specific examples of how you've handled challenging situations and improved customer satisfaction.
✨Demonstrate Leadership Skills
As a Customer Service Manager, you'll need to lead a small team. Share examples of how you've successfully managed or mentored others in the past, and be ready to discuss your approach to team dynamics and conflict resolution.
✨Familiarise Yourself with the Company
Research the e-commerce company and its unique products before the interview. Understanding their brand and customer base will help you tailor your responses and show genuine interest in the role.
✨Prepare for Hands-On Scenarios
Since the role involves being hands-on with customer interactions, be ready to role-play or discuss how you would handle specific customer queries or complaints. This will demonstrate your practical skills and readiness for the position.
