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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance customer experience.
- Company: Rapidly growing e-commerce company with a focus on unique licensed products.
- Benefits: Flexible working, competitive salary, and a chance to shape customer service excellence.
- Why this job: Make a real impact by improving processes and connecting with customers daily.
- Qualifications: Experience in customer service management, especially in B2C e-commerce.
- Other info: Join a supportive team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our client is a privately owned e-commerce company, enjoying a period of rapid growth. They specialise in an exciting range of licensed products, that are unique to them and generating ever growing traffic to their site.
With an online rating of just under 5 stars from almost 10,000 customer reviews, their focus is very firmly on maintaining the best possible customer service levels to their B2C customers. For that reason they are looking for aCustomer Service Manager to lead their small but effective customer service team, working closely with the board of Directors, ensuring that they are aware of any recurring issues in order to continually improve their processes.
Requirements
The ideal candidate will currently be an experienced Customer Service Manager or Customer Service with B2C experience, ideally in an ecommerce business. As this is a relatively small team, you will need to be hands on with customer calls, e-mails and web chats.
Role and Responsibilities
The role will be office based four days each week with Fridays working from home. As the leader of the customer service function, you will guide process improvements, monitor ticket trends, and collaborate with the board to address recurring issues and drive service excellence. You will also be involved in day‑to‑day customer interactions to stay connected with client needs.
Application
If you believe you have the experience to lead this team we would love to hear from you. In the first instance, please send an up to date version of your CV together with details of your current package.
Should you know anyone who may be interested in this, or any of our other vacancies, we offer a referral scheme. Please click on Referrals at the top of this page for more information.
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Customer Service Manager employer: Js3 Recruitment
Contact Detail:
Js3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce space and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for those interviews by brushing up on common customer service scenarios. Think about how you would handle tricky situations and be ready to share your experiences. We want to see that you can lead a team while keeping customers happy!
✨Tip Number 3
Show off your passion for customer service! When you get the chance to chat with potential employers, make sure to highlight your commitment to service excellence and how you've improved processes in past roles. It’s all about making a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your B2C experience and any relevant achievements in e-commerce. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills: As a potential leader of our customer service team, it's crucial to showcase your leadership experience. Share examples of how you've guided teams or improved processes in previous roles. We love seeing proactive problem solvers!
Be Personable in Your Cover Letter: Your cover letter is your chance to show a bit of personality! Let us know why you're passionate about customer service and how you can contribute to our team's success. We appreciate authenticity and enthusiasm!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised. We can't wait to hear from you!
How to prepare for a job interview at Js3 Recruitment
✨Know the Company Inside Out
Before your interview, make sure to research the e-commerce company thoroughly. Understand their unique products, customer service philosophy, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Service Manager, you'll likely face scenario-based questions during the interview. Think of examples from your past experience where you've successfully handled difficult customer situations or improved processes. Be ready to discuss these in detail to demonstrate your hands-on approach.
✨Showcase Your Leadership Style
Since this role involves leading a small team, be prepared to talk about your leadership style. Share specific examples of how you've motivated your team, resolved conflicts, and driven service excellence. This will help the interviewers envision you in the role and how you can contribute to their growth.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the current challenges the customer service team faces or how they measure success. This shows that you're proactive and genuinely interested in improving their processes, aligning with their focus on customer service excellence.
