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- Tasks: Join our team as a Receptionist, providing top-notch client services daily.
- Company: Be part of a dynamic business centre focused on high-quality client care.
- Benefits: Enjoy a part-time schedule with flexible hours and a collaborative work environment.
- Why this job: This role offers hands-on experience in customer service and operations while building valuable relationships.
- Qualifications: Strong communication skills and a professional appearance are essential; previous experience is a plus.
- Other info: Work 22.5 hours a week, Monday to Friday, starting between 8am and 9am.
Our client are looking for an experienced Receptionist to provide full range of client services in their business centre, focusing on the company’s key objectives of providing high quality client service. To work with the Centre Team to ensure that all client service requirements are met. The ideal candidate will have responsibility for providing a consistently high standard of customer care to the internal and external clients of the centre(s) and is therefore an ambassador for the business centre. You will work as part of a team to provide the full range of operational and customer services on a day to day basis. This role has a strong focus on the accounts functions within the business – including cash handling, receipting, banking, invoicing, debt collection. The Operations Assistant will support the Centre Manager and will deal with complex client issues and such matters such as the staff rota, managing holiday periods, breaks, move ins and move outs. A high standard of personal presentation and effective, articulate communication is essential as Operations Assistants are responsible for providing first-line customer care on a daily basis, representing all of the clients that use the centre. You will be a part of the Centre Team who are responsible for ensuring the operation runs smoothly and efficiently through involvement in: services, standards, facilities, security, health & safety, IT & telecommunications, house keeping, meeting and conference rooms set up, and general client support, eg, post, faxes, telephone answering, meeting and greeting visitors. You will be responsible for ensuring a high standard of service delivery is provided in all of these areas to maximise revenue generation. The close working relationship with the Centre Manager and the team will be the key to the success of this role and the centre. The ability to develop and maintain relationships with clients, other staff and suppliers is paramount. Therefore the ability to communicate effectively at all levels is essential. PLEASE NOTE: This is a part-time role – 22.5 Hours over 5 days (Mon-Fri) Must be able to start between 8am and 9am
Operations Assistant / Receptionist employer: JS3 Recruitment Ltd
Contact Detail:
JS3 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant / Receptionist
✨Tip Number 1
Familiarize yourself with the key objectives of the business centre. Understanding their focus on high-quality client service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in customer care and operational support. Be ready to share specific examples of how you've successfully managed client relationships and resolved complex issues in previous roles.
✨Tip Number 3
Demonstrate your ability to work as part of a team. Prepare to discuss how you've collaborated with colleagues to ensure smooth operations and high service standards in past positions.
✨Tip Number 4
Showcase your communication skills. Since this role requires effective interaction with clients and staff, be prepared to illustrate how you've successfully communicated at various levels in your previous jobs.
We think you need these skills to ace Operations Assistant / Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Operations Assistant / Receptionist position, especially the focus on customer service and operational support.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, cash handling, and administrative tasks. Make sure to emphasize any previous roles where you acted as a first point of contact for clients.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work in a team. Mention specific examples of how you've provided high-quality client service in past roles and how you can contribute to the Centre Team.
Highlight Soft Skills: In your application, emphasize your interpersonal skills, ability to handle complex client issues, and your commitment to maintaining a high standard of personal presentation. These qualities are essential for the role.
How to prepare for a job interview at JS3 Recruitment Ltd
✨Showcase Your Customer Service Skills
Since the role emphasizes high-quality client service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Team Collaboration
This position requires working closely with the Centre Team. Discuss your experience in team settings, emphasizing how you contribute to a positive work environment and support your colleagues in achieving common goals.
✨Highlight Your Organizational Abilities
Given the operational focus of the role, be ready to talk about your organizational skills. Mention any experience you have with managing schedules, handling cash, or coordinating events, as these are crucial for ensuring smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to client interactions or operational challenges, and think through how you would approach these situations effectively.
