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- Tasks: Engage with retailers, provide updates on products, and resolve queries.
- Company: Join a global leader in the lottery industry with innovative retail and digital solutions.
- Benefits: Enjoy a stable daytime schedule, with no evenings or weekends required.
- Why this job: Build relationships, enhance your skills, and grow in a supportive team environment.
- Qualifications: Strong communication skills and basic computer proficiency; customer service experience is a plus.
- Other info: Office-based role; ensure you can commute to WA5 3UY.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than \’just a job\’ Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc. Please note that this will be a single day time shift, Monday to Friday. There is no requirement to work evenings or weekends although overtime will be available during busy periods. Position Summary By building relationships with the retailers, the customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, the team will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet. Day to day responsibilities * Contact retailers within assigned call list, developing strong working relationships with retailers * Provide information about new and existing games and promotions in order to maximise sales. * Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time. * Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion. * Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries. Previous experience * Excellent written and verbal communication skills * Good computer skills including, but not limited to, \”MS Office\” applications (Outlook, Excel, Word, Access, etc.) * Sales, Customer Service or Retail experience would be an advantage. * Positive and self-motivated attitude and ability to work with others as a team If you think you have what it takes to join this global business please apply now. Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis. PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED
Locations
Customer Service employer: JS3 Recruitment Ltd
Contact Detail:
JS3 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarize yourself with the lottery industry and the specific products your potential employer offers. Understanding the games and promotions will help you engage more effectively with retailers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role involves building relationships with retailers, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully resolved issues or improved customer satisfaction in previous roles. This will highlight your ability to handle incoming calls and queries.
✨Tip Number 4
Make sure you can easily commute to the office location. Since public transport options are limited, consider your travel arrangements ahead of time to ensure you can consistently make it to work without any issues.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the responsibilities and requirements of the Customer Service position, as well as the skills needed to succeed in this role.
Highlight Relevant Experience: When writing your application, emphasize any previous experience in customer service, sales, or retail. Use specific examples to demonstrate how your background aligns with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, make sure to present your application clearly and professionally. Pay attention to grammar and spelling, and consider including a brief cover letter that highlights your communication abilities.
Research the Company: Familiarize yourself with the lottery industry and the company's position within it. Mentioning your knowledge about their products or services in your application can show your genuine interest in the role and the company.
How to prepare for a job interview at JS3 Recruitment Ltd
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or built strong relationships with clients, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Product Knowledge
Familiarize yourself with the lottery industry and the types of products offered. Showing that you understand the business and can discuss how to maximize sales through promotions will impress the interviewers.
✨Highlight Teamwork and Collaboration
Since the role involves working closely with retailers and team members, share examples of how you've successfully collaborated in past roles. Emphasize your positive attitude and ability to work well within a team.
✨Prepare for Technical Questions
Brush up on your computer skills, especially with MS Office applications. Be ready to answer questions about how you would use these tools to manage orders and communicate effectively with retailers.
