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- Tasks: Engage with retailers, provide updates on products, and resolve queries.
- Company: Join a global leader in the lottery industry with innovative retail and digital solutions.
- Benefits: Enjoy a Monday to Friday schedule with no evenings or weekends; overtime available during busy times.
- Why this job: Build relationships, enhance your skills, and be part of a supportive team culture.
- Qualifications: Strong communication skills and basic computer proficiency; customer service experience is a plus.
- Other info: Office-based role; ensure you can commute to WA5 3UY before applying.
Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job'. Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc. Please note that this will be a single day time shift, Monday to Friday. There is no requirement to work evenings or weekends although overtime will be available during busy periods.
Position Summary
By building relationships with the retailers, the customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, the team will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet.
Day to day responsibilities
- Contact retailers within assigned call list, developing strong working relationships with retailers.
- Provide information about new and existing games and promotions in order to maximise sales.
- Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time.
- Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
- Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status/tracking and any other queries.
Previous experience
- Excellent written and verbal communication skills.
- Good computer skills including, but not limited to, 'MS Office' applications (Outlook, Excel, Word, Access, etc.).
- Sales, Customer Service or Retail experience would be an advantage.
- Positive and self-motivated attitude and ability to work with others as a team.
If you think you have what it takes to join this global business please apply now. Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis. Please also note: Public transport options are limited. Please check that you can get to WA5 3UY before applying as this role is office based.
Customer Service employer: JS3 Recruitment Ltd
Contact Detail:
JS3 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the lottery industry and the specific products your potential employer offers. Understanding their games and promotions will help you engage more effectively with retailers during your conversations.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle retailer queries or provide product information can boost your confidence and prepare you for real interactions.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Ensure you have a reliable plan for commuting to the office, as public transport options are limited. Being able to demonstrate your commitment to being punctual can set you apart from other candidates.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or account management. Use specific examples to demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples of how you've successfully communicated with customers or team members in past positions.
Research the Company: Familiarise yourself with the lottery industry and the company's products. This knowledge will help you stand out during the application process and show your genuine interest in the role.
How to prepare for a job interview at JS3 Recruitment Ltd
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, be prepared to demonstrate your ability to communicate clearly and effectively. Practice answering common interview questions out loud to ensure you convey your thoughts confidently.
✨Highlight Relevant Experience
Whether you've worked in customer service, sales, or retail, make sure to highlight your relevant experience during the interview. Share specific examples of how you've successfully handled customer queries or built relationships with clients in the past.
✨Familiarise Yourself with the Product
Understanding the lottery products and promotions that the company offers will give you an edge. Research their offerings and think about how you can help retailers maximise their income through these products. This knowledge will show your enthusiasm and preparedness.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready for the interviewer demonstrates your interest in the role and the company. Ask about the team dynamics, training processes, or how success is measured in the customer service department to show you're serious about the position.
