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For Companies At a Glance
- Tasks: Build relationships with retailers and provide updates on products and promotions.
- Company: Global leader in the lottery industry with a focus on customer service.
- Benefits: Standard office hours, potential for overtime, and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the lottery sector.
- Qualifications: Strong communication skills and experience in customer service or retail preferred.
- Other info: Office-based role with limited public transport options; check accessibility before applying.
The predicted salary is between 28800 - 43200 £ per year.
Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods.
Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job'. Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc.
Position Summary
By building relationships with retailers, the customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet.
Day to day responsibilities
- Contact retailers within assigned call list, developing strong working relationships with retailers.
- Provide information about new and existing games and promotions in order to maximise sales.
- Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time.
- Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
- Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status/tracking and any other queries.
Previous experience
- Excellent written and verbal communication skills.
- Good computer skills including, but not limited to, 'MS Office' applications (Outlook, Excel, Word, Access, etc.).
- Sales, Customer Service or Retail experience would be an advantage.
- Positive and self-motivated attitude and ability to work with others as a team.
If you think you have what it takes to join this global business please apply now.
Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis.
PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.
Locations
Customer Service in Cheshire, Warrington employer: JS3 Recruitment Ltd
Contact Detail:
JS3 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service role. Highlight any relevant experience in customer service, sales, or retail that shows you’re ready to build those strong relationships with retailers.
Show Off Your Communication Skills: Since excellent written and verbal communication is key, use clear and concise language in your application. Don’t forget to showcase any previous experiences where you’ve successfully resolved customer queries or provided support.
Be Positive and Self-Motivated: We love a positive attitude! In your application, share examples of how you’ve stayed motivated in past roles, especially when working as part of a team. This will show us you’re the right fit for our dynamic environment.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at JS3 Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its role in the lottery industry. Understand their products, services, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships with retailers, be ready to share specific examples from your past experiences. Highlight situations where you resolved customer issues or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
The job requires a positive attitude and teamwork. Be prepared to discuss how you've collaborated with others in previous roles. Share stories that illustrate your ability to work well in a team, as this will resonate with the interviewers looking for someone who fits into their culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
