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- Tasks: Lead and manage cleaning operations in entertainment venues, ensuring high standards and guest satisfaction.
- Company: Butlin's creates memorable experiences for guests, celebrating fun and teamwork for over 80 years.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a supportive team culture.
- Why this job: Join a vibrant team making a difference while enjoying the excitement of entertainment venues.
- Qualifications: Experience in managing cleaning teams, strong communication skills, and a keen eye for detail are essential.
- Other info: Flexible shifts from 5:30 pm to 2 am, including weekends, with a focus on teamwork and care.
The predicted salary is between 24000 - 36000 £ per year.
The Venue Cleaning Shift Manager will be responsible for the smooth delivery of cleaning services in our public areas and entertainment venues across the resort. Reporting to the Venue Cleaning Manager, this role ensures that daily operational plans are fulfilled by overseeing team tasks and objectives, managing team placement, and maintaining high standards of operation and guest experience.
Responsibilities include leading and monitoring team members responsible for cleaning entertainment venues after shows, maintaining toilet facilities, moving and resetting venue furniture, and performing high-level cleaning at heights using industrial equipment for indoor and outdoor areas. The role also involves coaching the team to deliver excellent service, driving key metrics related to our Clean and Fault Free (CAFF) standards, and ensuring compliance with operational standards.
Key Responsibilities:- Ensure delivery of cleaning standards and drive improvements in Guest and Employee NPS.
- Conduct quality control checks and lead feedback sessions.
- Manage the execution of the RPRPRT strategy.
- Maintain a 40-hour work week, 5 days over 7, including weekends, with shifts from 5:30 pm to 2 am.
You will oversee cleaning operations during your shift, ensuring adherence to CAFF standards. You will monitor NPS scores and implement proactive improvements, conduct quality checks, analyze reports, and lead feedback discussions. Additionally, you will manage training, onboarding, performance management, and HR processes for your team. You should set clear objectives, support team surveys, uphold brand standards, and ensure health and safety compliance.
Qualifications and Experience:- The ideal candidate will have extensive operational experience managing cleaning or soft services teams, with the ability to handle multiple priorities and adapt quickly.
- High standards, attention to detail, and experience leading both permanent and temporary teams are essential.
- Excellent communication, flexibility, and proactive problem-solving skills are also required.
At Butlin’s, we celebrate fun, excitement, and adventure! For over 80 years, we’ve been creating memorable experiences for our guests, from family breaks to adult-only events. Our culture is highly valued, emphasizing creating smiles, teamwork, and care for each other. Join us during this exciting time and be part of a team that makes a difference!
Venue Cleaning Shift Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Cleaning Shift Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and operational procedures that Butlin's upholds. Understanding their Clean and Fault Free (CAFF) standards will not only help you in interviews but also demonstrate your commitment to maintaining high-quality service.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you’ve motivated team members, handled conflicts, and ensured compliance with health and safety regulations.
✨Tip Number 3
Research the latest trends in cleaning operations and guest experience management. Being knowledgeable about industry best practices can set you apart and show that you're proactive about improving service quality.
✨Tip Number 4
Prepare to discuss how you would implement feedback mechanisms within your team. Highlighting your approach to conducting quality control checks and leading feedback sessions will demonstrate your commitment to continuous improvement.
We think you need these skills to ace Venue Cleaning Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Venue Cleaning Shift Manager position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Leadership Experience: Since the role involves managing a team, emphasise any previous leadership or management experience you have. Provide specific examples of how you've successfully led teams, improved standards, or handled operational challenges.
Showcase Attention to Detail: Given the importance of maintaining high cleaning standards, include examples in your application that demonstrate your attention to detail. Mention any relevant metrics or improvements you've achieved in past roles related to cleanliness or guest satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Discuss why you want to work at Butlin's and how your values align with their culture of fun, teamwork, and care.
How to prepare for a job interview at JR United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Venue Cleaning Shift Manager. Familiarise yourself with the key tasks such as overseeing cleaning operations, managing team performance, and ensuring compliance with CAFF standards.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities. Discuss how you've successfully managed teams in the past, handled multiple priorities, and driven improvements in service quality.
✨Emphasise Communication
Effective communication is crucial for this role. Be ready to discuss how you’ve facilitated feedback sessions, conducted training, and maintained clear objectives with your team to ensure high standards.
✨Highlight Problem-Solving Abilities
Be prepared to share specific instances where you've proactively solved problems or improved processes. This will show your ability to adapt quickly and maintain operational excellence under pressure.
