Technical Support Supervisor - Smoke and Fire Systems

As an experienced Engineer, this is a unique opportunity to take the first step into a management role. Our client is offering this opportunity, and the role will consist of:

Purpose of the Role

The Smoke Control Department is pivotal in driving the growth and success of the Fire division. This includes providing technical expertise, supporting new enquiries and customers, and identifying opportunities to expand the business through cross-selling and strategic engagement with existing and prospective clients. The role also encompasses delivering high-quality service through meticulous project management, quoting, and ensuring compliance with safety standards. AOV understanding is a must-have.

Key areas:

• Business Development
  • Act as the primary technical support for new enquiries and potential customers.
  • Proactively identify and engage with clients not currently using smoke control services, presenting tailored solutions to meet their needs.
  • Build and maintain strong relationships with existing clients to encourage cross-selling opportunities.
  • Conduct market research to identify growth opportunities within the smoke control sector.
• Enquiry Handling and Quoting
  • Manage incoming enquiries related to smoke control systems.
  • Conduct site surveys to assess project requirements and develop accurate and competitive quotations.
  • Prepare detailed proposals for remedial works identified during planned maintenance activities.
• Project Management and Delivery
  • Ensure all projects are delivered to the highest standards, meeting client expectations and company objectives.
  • Coordinate with internal teams and subcontractors to ensure timely execution of works.
  • Monitor project progress and address any issues or delays promptly.
• Compliance and Documentation
  • Ensure all Risk Assessments and Method Statements (RAMS) are uploaded and correctly assigned to relevant jobs.
  • Maintain compliance with health and safety regulations and company policies.
  • Oversee quality assurance processes to ensure all works meet regulatory and client standards.
• Client and Stakeholder Communication
  • Serve as the main point of contact for smoke control enquiries and projects.
  • Provide technical advice and support to clients throughout the project lifecycle.
  • Deliver clear and concise communication to both internal and external stakeholders.
• Reporting and Analysis
  • Track and report on division performance metrics, including revenue, enquiry conversion rates, and customer satisfaction.
  • Provide insights and recommendations to senior management to inform strategic decisions.

Key Performance Indicators (KPIs)

• Growth in revenue for the smoke control division.
• Conversion rate of enquiries to secured projects.
• Number of cross-selling opportunities successfully converted.
• Compliance with RAMS and health and safety standards.
• Customer satisfaction and retention rates.

Working Conditions

Onboarding and training in the office for the first week, followed by onsite meetings and shadowing colleagues for a few weeks. Hybrid working arrangements: predominantly home-based, with site visits and office attendance 2-3 times a month. This will be reviewed during probation.