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- Tasks: Provide on-site desktop support and assist users with software and hardware issues.
- Company: Join a dynamic social network focused on enhancing user connectivity and experience.
- Benefits: Enjoy flexible working options, training opportunities, and a vibrant team culture.
- Why this job: Be part of a tech-savvy team that values customer service and innovation.
- Qualifications: 3+ years in IT support, strong communication skills, and a passion for helping others.
- Other info: Opportunity to identify new business prospects while enhancing your technical skills.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and databases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions using basic explanations.
Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.
- Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude.
- Demonstrable experience and fluent command of the English language.
- Excellent organizational skills and ability to troubleshoot remotely.
- At least 3 years of experience in an IT support organization.
- Strong understanding of ITIL incident management, including upholding SLAs and communication to end users.
- Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment.
- Experience with researching complex issues with end user software and hardware.
- Self-motivated achiever who gains satisfaction from providing excellent customer service.
- Demonstrates clear desire to be a role model in customer service and execution of IT support.
Technical Support Engineer employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL incident management principles, as this role heavily relies on upholding SLAs and effective communication. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Brush up on your knowledge of Microsoft and OS X operating systems, as well as desktop hardware troubleshooting. Being able to discuss specific experiences where you've resolved issues with these systems can set you apart from other candidates.
✨Tip Number 3
Showcase your interpersonal communication skills by preparing examples of how you've effectively communicated technical solutions to non-technical users. This will highlight your ability to articulate complex information clearly, which is crucial for this role.
✨Tip Number 4
Demonstrate your proactive approach by discussing any past experiences where you've identified new business opportunities through customer interactions. This shows that you're not just focused on support but also on contributing to overall business growth.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills with software, hardware, and customer service. Use specific examples that demonstrate your problem-solving abilities and technical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Technical Support Engineer role. Mention your experience with ITIL incident management and how you’ve successfully upheld SLAs in previous positions. Show how your communication skills can benefit the company.
Showcase Your Technical Skills: Clearly outline your proficiency with Microsoft and OS X operating systems, as well as any experience with computer imaging and troubleshooting. Provide examples of how you've resolved complex issues in the past to demonstrate your expertise.
Highlight Customer Service Experience: Since this role requires excellent customer service skills, include specific instances where you provided exceptional support. Discuss how you trained users or improved their experience, showcasing your ability to communicate technical solutions effectively.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with software, hardware, and networks. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of a Technical Support Engineer.
✨Emphasise Communication Skills
Since the role requires excellent interpersonal communication, practice explaining complex technical concepts in simple terms. This will show that you can articulate solutions effectively to users who may not have a technical background.
✨Demonstrate Customer Service Aptitude
Prepare to share instances where you've gone above and beyond for customers. This could include how you handled difficult situations or provided exceptional support, showcasing your commitment to customer satisfaction.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL incident management is crucial for this role. Brush up on SLAs and how to communicate effectively with end users about their issues. Being able to discuss these practices will set you apart as a knowledgeable candidate.
