Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage technical support teams and ensure top-notch service delivery for clients.
- Company: Join Redfaire, a dynamic tech company transforming businesses with Oracle ERP solutions.
- Benefits: Enjoy flexible remote work options and a collaborative team culture.
- Why this job: Be part of a fast-growing company making a real impact in the tech industry.
- Qualifications: Bachelor's degree or equivalent experience; 4+ years in technical application delivery required.
- Other info: Work from home or at our Limerick office; European time zone candidates welcome.
The predicted salary is between 36000 - 60000 £ per year.
Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire specializes in implementing, optimizing, and supporting users of Oracle ERP. Our goal is to transform how our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce costs. We are problem solvers and trusted advisors, committed to developing long-term partnerships with our customers across various industries, from multinationals to SMBs. Our clients share a strategic use of technology to build sustainable competitive advantages.
Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to ensure SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will also oversee new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role involves participating in a Duty Manager rota and acting as Incident Manager for P1 incidents. This is a full-time, permanent position that can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate must be able to work both onsite at customer locations and remotely as part of a team.
Responsibilities:
- Support SDMs in managing support services according to contracted SLAs
- Participate in Service Review Meetings organized by SDMs when required
- Engage in Duty Manager rotations and serve as Incident Manager for P1 incidents
- Manage the completion and publication of RCAs and ensure preventative actions are implemented
- Collaborate with Technical Resource Managers to assemble support teams tailored to customer environments
- Coordinate with GS & PS for customer onboarding planning
- Assist consultants with technical issue resolution and serve as an escalation point for incidents and tasks
- Implement service improvement initiatives and contribute to process enhancements
- Stay updated on current trends and technologies; source necessary training
- Manage the introduction of new workflows, automation, and tools
- Work with CSMs & SDMs to identify opportunities for cost reduction and increased gross margin
- Oversee patching and maintenance schedules
- Represent client needs at weekly Change Advisory Board (CAB) meetings
- Support presales activities by managing information requests such as tool releases and software end-of-life notices
Candidate Skillset:
- Bachelor's degree preferred in a relevant field or equivalent experience
- At least 4 years of experience in managing complex, business-critical technical application delivery, preferably with JD Edwards ERP or similar technologies
- Excellent communication skills in English, both oral and written, with proven analytical and problem-solving abilities in complex technical environments
- Ability to work with remote and onsite teams is essential
- Strong attention to detail, following defined processes, and experience in result-driven environments
- Ability to learn new technologies quickly and apply them effectively
- Systematic approach to problem resolution and effective teamwork skills
- Proficiency with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook
Technical Service Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager
✨Tip Number 1
Familiarise yourself with Oracle ERP and JD Edwards technologies, as these are crucial for the Technical Service Manager role. Understanding the specifics of these systems will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current or former employees of Redfaire on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss your experience in managing support services and SLAs. Be ready to share specific examples of how you've successfully handled incidents and improved service delivery in previous roles.
✨Tip Number 4
Stay updated on the latest trends in IT service management and customer onboarding processes. Being knowledgeable about current best practices will show that you're proactive and ready to contribute to Redfaire's goals.
We think you need these skills to ace Technical Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing technical application delivery, especially with ERP systems like JD Edwards. Use specific examples to demonstrate your problem-solving skills and ability to work in complex environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with Redfaire's goals of transforming business through technology. Be sure to include your experience with SLA compliance and team collaboration.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that showcase your ability to communicate effectively with both technical and non-technical stakeholders. Highlight any experience you have in leading meetings or presentations.
Highlight Continuous Learning: Mention any recent training or certifications related to new technologies or service improvement initiatives. This shows your commitment to staying updated and your ability to adapt to new challenges, which is crucial for the Technical Service Manager position.
How to prepare for a job interview at JR United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Service Manager. Familiarise yourself with SLA compliance, incident management, and customer onboarding processes, as these will likely be key discussion points during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience managing complex technical application delivery. Highlight specific examples where you've successfully resolved issues or improved service quality, especially if they relate to ERP systems like JD Edwards.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in simple terms, as you may need to communicate with both technical and non-technical stakeholders.
✨Research Redfaire
Take some time to learn about Redfaire's mission, values, and recent projects. Understanding their approach to technology and client relationships will help you tailor your responses and show that you're genuinely interested in the company.
