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- Tasks: Help customers solve technical problems and enhance their observability and security data.
- Company: Join a cutting-edge company revolutionising real-time streaming analytics for deep observability.
- Benefits: Enjoy a hybrid work model, with two days in the office and flexible hours.
- Why this job: Be a trusted advisor, engage with diverse teams, and make a real impact on customer success.
- Qualifications: Experience in Cloud DevOps, observability tools, and excellent communication skills are essential.
- Other info: This role requires a valid right to work in the UK; no sponsorship available.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, United Kingdom
Job Category: Other - EU work permit required: Yes
Job Description:
London - Hybrid (2 days per week in office) · Full-time · Senior
About the company:
My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.
About the Position:
Technical Account Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Their Technical Account Managers are trusted advisors and consult their customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion. Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.
Responsibilities:
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations.
- Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
- Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
- Know the Log Management/Observability markets well and be able to help customers by using the best technical practices available.
- Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs.
- Establishing relationships and engaging with technical counterparts to drive product adoption.
- Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs.
- Advocate internally for customer needs within and influence a product development roadmap.
- Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.
Requirements:
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP.
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
- Hands-on experience with Infrastructure as a Code (Terraform/Ansible).
- Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash).
- Hands-on experience with complex troubleshooting of Kubernetes and Docker container.
- Good knowledge of Regex, Lucene, PromQL.
- Good knowledge of Linux.
- Experience in customer facing positions and excellent high energy customer-facing skills.
- Excellent communication skills in English.
- Strong presentation skills with the ability to establish credibility with executives.
- High availability for fast response to customers.
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage.
- BSc degree in Computer Science / Engineering - advantage.
- Experience in SAAS B2B software companies - advantage.
This role is located in London and is a hybrid role - 2 days per week in office and occasional travel to customers. My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK.
If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today.
If this role is not right for you, but you know someone who might be interested, please get in touch with me.
Technical Account Manager - DevOps Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - DevOps Specialist
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as AWS, Azure, and GCP. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your technical expertise during interviews.
✨Tip Number 2
Network with current or former Technical Account Managers in the DevOps space. Engaging with professionals on platforms like LinkedIn can provide you with insights into the role and help you understand what employers are really looking for.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've solved complex technical problems. Being able to articulate your problem-solving process and the impact of your solutions will set you apart from other candidates.
✨Tip Number 4
Showcase your customer-facing skills by preparing examples of how you've successfully managed client relationships in the past. Highlighting your ability to communicate effectively with both technical teams and executives will be crucial for this role.
We think you need these skills to ace Technical Account Manager - DevOps Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Cloud DevOps and observability tools. Use specific examples that demonstrate your technical expertise and customer-facing skills, as these are crucial for the Technical Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss how your background aligns with their needs, particularly your experience with AWS, Azure, or GCP, and your ability to solve customer problems effectively.
Showcase Your Technical Skills: Include a section in your application that lists your technical skills, especially those mentioned in the job description, such as Kubernetes, Docker, and Infrastructure as Code. This will help you stand out as a qualified candidate.
Highlight Customer Engagement Experience: Since this role involves significant customer interaction, emphasise any previous roles where you successfully engaged with clients. Provide examples of how you built relationships and drove product adoption, as this will demonstrate your suitability for the position.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Expertise
As a Technical Account Manager - DevOps Specialist, it's crucial to demonstrate your deep understanding of Cloud DevOps and observability tools. Be prepared to discuss your hands-on experience with AWS, Azure, or GCP, and how you've successfully integrated these technologies in past roles.
✨Prepare for Customer-Facing Scenarios
Since this role involves significant interaction with customers, practice articulating how you've solved technical problems for clients in the past. Use specific examples that highlight your ability to understand customer needs and deliver value through effective solutions.
✨Understand the Company’s Product and Market
Research the company's offerings and their position in the observability market. Familiarise yourself with their unique selling points and be ready to discuss how you can contribute to their mission of providing deep observability and security insights.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to engage with both technical teams and C-suite executives. Highlight your presentation skills and any experience you have conducting QBRs or similar meetings.
