Stock Assistant, Selfridges

As a Stock Assistant, you will assist with stock processes for the business and support the wider Sales team. You will assist with and monitor in-going and out-going stock, plan deliveries and seasonal changes to the stockroom as well as perform stock takes and investigate discrepancies. You will communicate and escalate any stock issues or concerns to the management team.

Key Responsibilities of the role:

• Deliver the best service to sales team members, enabling them to provide perfect client service.
• Ensure goods are received accurately and inter-store transfers are processed correctly in a timely manner.
• Manage faulty/returned stock within the concession/boutique, escalating issues or concerns when necessary.
• Enter inputs and outputs in the stock control software Y2 to optimize stock and availability of goods.
• Organize the storage space for optimal accessibility to products.
• Carry out weekly consolidations and proceed with end-of-season stock clearance in collaboration with the Regional Stock Coordinator.
• Support Stock Controller by monitoring stock levels and informing key personnel when reordering is necessary to avoid stockouts.
• Manage replenishment of goods and marketing tools alongside Stock Manager and cash team as appropriate.
• Propose relevant strategies for stock optimization to avoid overstocking and stockouts.
• Support the Stock Controller and/or Concession/Boutique Manager during emergency situations (delays in deliveries, breakage, saturation, transfers, etc.).
• Prepare and carry out precise fiscal and rotating inventories.
• Assist with all receiving/shipping and inventory-related paperwork.
• Open the boutique/concession with security according to needs and delivery schedules.
• Work closely with the business on the company calendar to plan for external events and seasonal changes.

Your stock control remit includes online retail, with the following additional responsibilities:

• Manage and perform a weekly cycle count for stock within the online loan location, ensuring accurate stock levels and timely returns.
• Assist the retail team with training and operational awareness for the online business, including processing returns and stock through Y2.
• Build strong professional relationships with the host store to facilitate the online business and enhance stock control.
• Manage all stock sold through the online business, ensuring all stock is physically checked and quality controlled before leaving the department.
• Motivate staff to achieve the highest standards in the stockroom and promote best practices.
• Effectively perform multiple tasks to a high standard for both online and current duties.
• Manage and review online returns, ensuring all stock is in sellable condition before processing back into Y2.

Results Driven:

• Support the sales team in achieving key performance indicators to improve boutique/concession results and meet individual and store targets.
• Take initiative and respect processes to achieve theft and shrinkage targets.
• Demonstrate awareness of overall business performance and the surrounding market/industry.
• Develop extensive knowledge of our brand culture and DNA to enhance in-store skillset.

Team Work:

• Work proactively towards achieving tasks and meeting store targets.
• Collaborate effectively with all team members to contribute to a rewarding workplace culture.
• Assist the management team and colleagues in daily operations and back-office activities.

Skills and Requirements:

• Proven experience in a retail company, preferably in a luxury or service environment.
• Experience in stock handling.
• Proficient in Microsoft Outlook and Excel.
• Knowledge of logistic software or adaptability to new systems/processes.
• Physical ability to stand for extended periods and handle boxes of merchandise, including heavy lifting.
• Strong organizational skills with a service orientation.
• Excellent attention to detail for business needs and professional service.
• Motivated with a positive attitude.
• Ability to meet demands of a busy boutique/concession with high energy and determination.
• Proactive, dynamic, and willing to learn and develop.
• Comfortable with change and able to adapt to business needs.
• Punctual and reliable, able to meet deadlines.
• Adhere to company policies and procedures and represent the brand appropriately.
• Brand awareness and technical knowledge to identify faulty products or potential issues.
• Problem-solving skills for stock control issues, deliveries, transfers, and events.
• Strong administrative skills for accurate weekly stock reports.
• Open-minded to diversity and ready to work respectfully with different people.
• Team player with a positive and collaborative attitude.

As a company, we are dedicated to fostering the learning and development of every team member. We cultivate internal talent and collaborate to deliver personalized training experiences that align with individual strengths and growth areas.

Our Business:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman passionate about shoes, his designs are unique and recognizable, thanks to their signature red lacquered soles. The collections for both men and women combine wit, glamour, elegance, and technical proficiency. The brand has diversified with the launch of beauty products since 2014. With over 130 boutiques globally, our people are at the heart of our brand, celebrating individuality and creativity.

Our Values:

• We are down to earth – standing with authenticity, integrity, and respect.
• We have passion – driving the business with agility and care and committing to excellence.
• We have happiness – collaborating with positivity and fun.
• We work with inspiration – envisioning the future with confidence and creativity.

If the shoe fits, walk with us …

Diversity, Equity, and Inclusion:

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant based on race, color, gender, age, nationality, culture, religion, disability, or any other characteristic. We believe a culture of diversity fosters our core values. If you share this mindset and dream of joining the Louboutin adventure, please apply!